Excellent service from booking to completion
- Approximate cost of services:
- $536.00
Excellent service from booking to completion
Windows cleaning and paint projects
Hi Elaine, sorry for the missed appointment. Our crews are very hard working and resourceful. Many of our people have worked here for many years. Sometimes jobs, particularly eaves cleaning, can take longer. We cannot see what is in the eaves until we go up. Our crews are instructed not to cut corners on jobs even though the job might take longer. In this case, we call the client which you say we did. I could be missing something but a zero rating because we asked to reschedule seems harsh. I could be missing something here?
Roger Singh
Hi Randy, can you please tell us your address and we can look into this further? When were your windows installed? Our crews use squeegees and padded T-bars to clean windows. This is inconsistent with the damage but more information will help.
Thanks
Roger Singh
Hi Beth, our crews did come on the scheduled date and ask for the car to be removed. The person at home was unable to move it. Our crews left and reported it to the office. Our crew planned on coming back but was delayed and again, let the office know. Last Saturday they did come the window. Because of traffic issues our crew work in certain areas on certain days. They did intend to do the job completely the first time.
Sorry for the inconvenience.
Roger Singh
Used to be good. Now a real disappointment.
Hi, it would help me to know who you are. From last November until now, our crews have not been able to produce due to weather. We are just starting up now and I would like to personally come and see the damage. The damages are not consistent with our work. Holes in ledges is not something we have come across before. In any case, I would like to make this right. Please reach me.
Roger Singh(Owner)
roger@whiteshark.ca
I am sorry that you had problems with us. Just a few points. Skylights are usually extra because sometimes we can't see them from the ground. Sometimes clients only have them done every few cleanings, so they can be very dirty and require several cleanings. We can't judge this at the time of the estimate. As far as one crew doing them and the crew not doing them, each crew member is instructed to do only whjat they deem safe. In our business, one misstep can result in a very serious injury or worse.
Regarding your eaves order with us, you are correct. We did, unfortunately, drop the ball with many customers. Last Fall was our worse weather season in 27 years in business. We were dealing with frozen eaves by 3rd week of November(Nov 21) and even until yesterday morning(Apr 10), our crews were dealing with frozen eaves! We booked the same number of jobs that we always do. We have to wait for the leaves to be down but not be frozen. We usually have 3-4 weeks. We had 3 days. I hope this explanation helps somewhat.
If we can do something and restore your faith in us, we will do it.
Thanks
Roger Singh(Owner)
roger@whiteshark.ca