Hizaka Fiberglass Door with Transom
This is the worst company to deal with in our 30 years of renovation and home building experience. We got a replacement front door in May 2007. We met them at the Home Show and the doors looked great.
The process started with installer making a template of the transom which he made incorrectly (not symmetrical). So they make the door and transom defectively which should never have passed QC and been shipped to be installed!
Then installation was so poor. The installers were worse than amateurs. The inside trim was butchered. The amount of caulking required on the outside to fill the gaps to the brick was over an 1"-2" because the door was made to incorrect measurements.
When we complained the sales guy (Tom) came over then the "owner" came and both were hesitant to admit the obvious. Hummed around trying to weasel out from admitting their error. Finally agreed to replace the door so they could leave and that was the last we heard from them. Repeated calls went unanswered.
If you do decide to deal with them (don't know why) make sure you don't give them more than 10%. If they want more just walk.
- Approximate cost of services:
- $8,000.00
- What could this company do to improve their services?
- Mistakes happen. It is how a company resolves what was so blatantly wrong. In fact they could have earned a lot of points by fixing the problem instead running away.
- Any advice to offer fellow homeowners facing a similar project?
- DO NOT GIVE THEM A LARGE DOWN PAYMENT (LIMIT TO 10%). INSPECT EVERYTHING IN DETAIL AFTER INSTALLATION AND BEFROE RELEASING THE BALANCE.