FA from Oakville

Replaced 20 year system with the Daikin (very quiet and efficient). Jeff Smith was professional, informative and responsive. Even though A1 was slightly higher than the competition I felt they were honest and straightforward and worth the small premium. This experience carried through with scheduling and with the installers. They were efficient and respectful of our home, leaving the place clean after the job was complete. Follow up quality inspection happened as committed and a minor issue was fixed right after the inspection. I would highly recommend A1 to anyone considering a furnace and AC.

This is the worst company to deal with in our 30 years of renovation and home building experience. We got a replacement front door in May 2007. We met them at the Home Show and the doors looked great. The process started with installer making a template of the transom which he made incorrectly (not symmetrical). So they make the door and transom defectively which should never have passed QC and been shipped to be installed! Then installation was so poor. The installers were worse than amateurs. The inside trim was butchered. The amount of caulking required on the outside to fill the gaps to the brick was over an 1"-2" because the door was made to incorrect measurements. When we complained the sales guy (Tom) came over then the "owner" came and both were hesitant to admit the obvious. Hummed around trying to weasel out from admitting their error. Finally agreed to replace the door so they could leave and that was the last we heard from them. Repeated calls went unanswered. If you do decide to deal with them (don't know why) make sure you don't give them more than 10%. If they want more just walk.