The Window & Door Specialist

Windows & Doors Installation & Service
Richmond Hill ON L4C
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91%

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Reviews for The Window & Door Specialist

Average customer rating:
9.3 10 (169 reviews)

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Maria & Teresa in Richmond hill
Maria & Teresa in Richmond hill
6 reviews Richmond Hill, ON
10/10

Aluminum Canopy

Well we are back again because the service is so good! This time we wanted a Canopy for the back and once again we called The Windows and Door Specialist. Louis & his team are professional, answered our questions and working with your needs and budget. The installers are clean and courteous and the product used is nice looking/solid and of quality! We highly recommend their service to anyone. We love all our windows, doors & Canopy's! Thank-you

Approximate cost of services:
$2,000.00
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Company Response

Thank you for the review Teresa. Our pleasure in working with you

Ken Horvat in Richmond Hill
Ken Horvat in Richmond Hill
1 review Richmond Hill, ON
10/10

New Doors For Our Home

Louis and his team did our windows and did such a great job, we wanted to do our doors. They replaced two sets of french doors and our front door and are really happy. Thanks Louis and Tato.
Ken

Approximate cost of services:
$10,000.00
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Company Response

thank you Ken for the review

Mark in Toronto
Mark in Toronto
2 reviews Toronto, ON
10/10

Window replacement

I recently got my front/living room window replaced. The entire process, starting from ordering to scheduling to the actual installation, was completely hassle-free. The staff kept me well informed throughout this and delivered as promised. I will highly recommend this company, in fact I will be referring them to family and friends as well as giving them more business in the future. I should add that the quality and workmanship of the window is excellent and I am very satisfied with this purchase.

Approximate cost of services:
$1,500.00
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Company Response

Thanks Mark! I'm glad you are happy with our work.

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Windows and Doors

Louis and the team took the time to explain the features and benefits of the various products available which enabled us to make an informed purchase. The installation was excellent! Tato was professional and meticulous. He and his assistants paid great attention to detail to ensure the windows and doors were installed correctly and neatly. We are extremely happy with the products we purchased. We immediately noticed a difference in the home (no more drafts and the house was much warmer). Aesthetically, it made a world of difference. Thank you for your service! We have recommended your company to a number of friends and associates

Approximate cost of services:
$21,000.00
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Company Response

Thanks for your review. We look forward to helping you with your windows in the future.

LilyPOF in Richmond Hill
LilyPOF in Richmond Hill
1 review Markham, ON
10/10

Entry door replacement

Our home's entry doors were old and drafty, so we shopped around for replacements. The sales rep Louis from Window & Door specialist was knowledgeable and not pushy.

After comparing several quotes with my husband, Louis's quote was competitive and since I felt the most comfortable with him, we went ahead with a front door along with a sliding patio door based on his recommendations.

The installer Tato was hardworking and professional during the install day. He cleaned up after the job was done and the end result looks fantastic.

I would most likely choose them for our window replacements next year.

Approximate cost of services:
$3,500.00
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Company Response

Thanks Lily! You and your husband were a joy to work with and we're glad that you are satisfied with the results.

Lois in Toronto
Lois in Toronto
1 review Simcoe County, ON
10/10

Windows

We were very happy with the service from The Window & Door Specialist Ltd. They listened to what we wanted and answered quite a few questions we had about the type of windows that would best suit our needs. The windows were ready on time and we were pleased with the price. We received good value.

Approximate cost of services:
$3,130.00
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Company Response

Thank you Lois. We're happy that you are happy!

Rianna Maloney from Schomberg
Rianna Maloney from Schomberg
2 reviews Kettleby, ON
10/10

Another amazing job!

We hired the Window and Doors Specialists to install new windows in our home and we were beyond satisfied with the quality of work that was done. We've just had a walkout dug out to our basement and Louis helped us figure out what was going to work best in the space and let in the best amount of light to brighten the basement. The door was immaculately installed, looks beautiful and now we have a bright and light basement over the "cave" it was before. Couldn't be happier!

Approximate cost of services:
$4,500.00
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Company Response

Thank you Rianna. A pleasure working with you.

Brenda from Toronto
Brenda from Toronto
2 reviews Vaughan, ON
0/10

Replacement of 2 doors on second level of home

If you value service, time and your hard earned money, STAY AWAY from this company. In 2015 this company installed our porch enclosure. We ordered and signed for two glass storm doors, but what was installed were two screen storm doors. When this was brought to the attention of the office, we were told to enjoy them and how did we want to pay??? In 2016, we returned to the company as mistakes happen and why not give them a second chance...Complete mistake!!!!! When the time came to have the doors installed, they were installed incorrectly. When a complaint was reported to the office, we the customer were blamed for the error in the installation and I had to explain the same story to not 1, not 2, not 3, but 4 individuals who work for the same office (Judy, Tony, the installer, and Louis the owner). To add insult to injury, it was not enough to have explained the issue over the phone, but I also had to deal with two back to back unannounced visits from the installer, and then again a visit from Tony, the installer, and Louis. At the end of the visit, I asked that the doors be reinstalled correctly as per our contract. Louis reluctantly agreed...He told the installer to reinstall the doors and frames. So our newly purchased doors were removed by stripping the frame (tugging, pushing, prodding) on a very humid day, and moving them from one opening to the other. You do not have to be a rocket scientist to know that door frames were not made to be installed and then removed on a very hot day without repercussions in future. However, according to Louis (the owner) this is a non issue...just pay up. All in all I would definitely not recommend The Window & Door Specialist. Like the saying goes Fool me once...shame on you....fool me twice shame on me...if I could do it all over this is one Company I would NOT do business with... If I can save someone else their time, their money, and a whole lot of aggravation then at least I can honestly say that one good thing came out of this nightmare! One final note: There should not have been any deviation from what was on the contract as this leads to complaints, is that not Contract lesson 101? Any changes to contracts need to be documented so both parties are protected.....This was never done. It seems that this is an on going occurrence with this company. Product/installation changes are made after the contract is signed, and when it is brought to their attention, they get upset and the result is too bad... that is what you are getting......pay up or else! Had there been no deviation from the contract, this whole situation would have been avoided. Pic 1 sidelites on outerside of doors (correct) Pic 2 sidelites in center (incorrect)

Approximate cost of services:
$10.00
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Company Response

To Brenda
If non vented storm doors are installed in front of steel entry doors, the door warranty will become null and void due to heat build up between the doors and storm doors. This was explained to you shortly after the installation. If you were not satisfied with this order, why would you place another order? With respect to upper level doors your father indicated to the installer, the placement of two door systems which you later decided were not correctly placed and did not want to accept responsibility for your father's decision on your behalf. We absorbed the cost of relocating the doors and you were fine with the end result right up to the point where you realized we were not going to allow you to walk away from the balance of $1,987.75.

Louis

Peacock & Owl
Peacock & Owl
1 review Richmond Hill, ON
10/10

Whole Home Window Replacement

I got 3 quotes from window companies and was so impressed with Louis and his honest straightforward approach. He spent the time with us to explain the differences between windows and recommended Armor Windows which we are really happy with. Tato their installer was amazing. He did a retro-fit which is not easy and went the extra mile caulking and sanding the interior molding we wanted to save meticulously. Love Tato. Installation is everything and he did an amazing job!

Approximate cost of services:
$18,000.00
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0 of 1 people found this review helpful.
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Company Response

Thank you Carol Ann. A pleasure to be of service..

Louis

Matt
Matt
3 reviews Toronto, ON
5/10

Basic door install

Ordered a garage entry door. Very little in the way of guidance and little to no contract. Put down a deposit. Followed up 6 weeks later to discover the order record was missing. Installer came at 8 week mark. At no point Was it explained that I would need to supply the door knob and lock hardware, so these weren't available on the installation date. Was supposed to rough-in the door and frame for a standard handle and deadbolt. Wasn't until I went to install the door that I realized the frame wasn't roughed-in. Called the company to request if the installer would be able to finish the rough-in. Was told this wasn't possible at the time of the install because the lock wasn't available so they wouldn't be able to do it now. Was also told that the installer was booked for weeks so would be a while before anyone could come out. Meantime my door was to sit unsecure. Was told that the manager would call me back. Never got that call. Door quality and what install was completed and look good, but don't expect much in the way of support from this company. Once their job is "finished" you're on your own. (Update 2020-03-29: Despite my experience with this company the door is still in excellent shape 2.5 years later - upped my overall rating as a result).

Review has 1 previous version
Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

If we were permitted to submit the agreement signed by customer for viewing to public, it would be clear that all the information regarding door,locks etc was provided on agreement. There were no gray areas. This customer was given the opportunity to have us install his lock and said he would look after it himself.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Window & Door Specialist

♦ The Window & Door Specialist has over 35 years of home improvement experience.

♦ A+ rating on Better Business Bureau since 2002

♦ We offer ENERGY STAR® windows, entry doors, patio/garden doors, storm doors and porch enclosures, shutters, blinds, bay windows, casement windows, slider windows, hung windows, bow windows, security windows, comfort windows.

♦ 3800 square feet showroom space with a virtual tour on our website.

♦ Your needs will be accommodated by our trained sales staff and installers.

♦ Helping you make an educated decision by providing honest and unbiased information.

♦ Installations range from simple to the most extensive and elaborate.

♦ All our customers receive standard and lifetime warranties from the manufacturers.

♦ We work closely with manufacturers to ensure your project is completed in a timely manner.

♦ Long term repeat customers have been satisfied with our quality product choices and professional in-house installers.

♦ We offer a Price Match Guarantee.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
[ENERGY STAR® Windows and Doors] ♦ Window replacement ♦ Entrance Doors ♦ Patio Doors ♦ Garden Doors ♦ Storm Doors ♦ Porch Enclosures ♦ Blinds + Shutters
SERVICES
♦ Free Estimates ♦ Supply and/or Install
BRANDS
[Primary Brands] ►►► ♦ Vinylbilt (Armor) ♦ Palma Doors ♦ Dashwood ♦ Therma Tru ♦ York Aluminum ♦ Maxxmar ■ 10+ Other brands. Contact us to inquire.
STYLES
♦ Standard and custom designs for both windows and doors.
SPECIALITIES
♦ Bay + Bow Windows ♦ Shaped Windows ♦ Custom Entry Doors ♦ Porch Enclosures + Storm Doors ♦ Construct or Expand Window/Door Openings.
WEBSITE
http://www.windowdoorspecialist.com
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
♦ Cheque ♦ Cash ♦ Visa ♦ MasterCard ♦ 0% Financing
MEMBERSHIPS
♦ SAWDAC ♦ Richmond Hill Chamber of Commerce ♦ BBB ♦ Energy Star®
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
NO
BONDED
Yes
PROJECT RATE
Guaranteed Written Estimate
WRITTEN CONTRACT
Yes
WARRANTY TERMS
♦ Manufacturer's Warranty - Lifetime Transferable and Non-Prorated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.