Ordered a garage entry door. Very little in the way of guidance and little to no contract. Put down a deposit. Followed up 6 weeks later to discover the order record was missing. Installer came at 8 week mark. At no point Was it explained that I would need to supply the door knob and lock hardware, so these weren't available on the installation date. Was supposed to rough-in the door and frame for a standard handle and deadbolt. Wasn't until I went to install the door that I realized the frame wasn't roughed-in. Called the company to request if the installer would be able to finish the rough-in. Was told this wasn't possible at the time of the install because the lock wasn't available so they wouldn't be able to do it now. Was also told that the installer was booked for weeks so would be a while before anyone could come out. Meantime my door was to sit unsecure. Was told that the manager would call me back. Never got that call. Door quality and what install was completed and look good, but don't expect much in the way of support from this company. Once their job is "finished" you're on your own. (Update 2020-03-29: Despite my experience with this company the door is still in excellent shape 2.5 years later - upped my overall rating as a result).
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
If we were permitted to submit the agreement signed by customer for viewing to public, it would be clear that all the information regarding door,locks etc was provided on agreement. There were no gray areas. This customer was given the opportunity to have us install his lock and said he would look after it himself.