Matt

I was quoted by Eugene, who came out quickly. Easy going, professional and knowledgeable, he took a look at the job, and gave me a reasonable quote for exterior waterproofing (inc. weeping tile and window wells) with options to install a sump pump and sewage back-up. The work was held up a bit due to cold weather, but as soon as it improved they started the job. Terry was the lead on the job site and again, was friendly, professional and easy to get along with. After the work started I requested that the work be expanded based on some findings following completion of the first half. I also opted for the sump pump and sewage back-up. Once completed Terry returned without any fuss to fix some issues with how the concrete slab had cured. Thanks for the hard work, getting the job done quickly and for the clean-up along the way. Overall very happy with the work and service.

Requested a quote for replacement of an old concrete porch roughly 110-115 sq. ft. John came out to view the job within days and sent me a quote the same date. The guys were out with 3 weeks to complete the work. The finished product looks great, we're happy with the work.

Ordered a garage entry door. Very little in the way of guidance and little to no contract. Put down a deposit. Followed up 6 weeks later to discover the order record was missing. Installer came at 8 week mark. At no point Was it explained that I would need to supply the door knob and lock hardware, so these weren't available on the installation date. Was supposed to rough-in the door and frame for a standard handle and deadbolt. Wasn't until I went to install the door that I realized the frame wasn't roughed-in. Called the company to request if the installer would be able to finish the rough-in. Was told this wasn't possible at the time of the install because the lock wasn't available so they wouldn't be able to do it now. Was also told that the installer was booked for weeks so would be a while before anyone could come out. Meantime my door was to sit unsecure. Was told that the manager would call me back. Never got that call. Door quality and what install was completed and look good, but don't expect much in the way of support from this company. Once their job is "finished" you're on your own. (Update 2020-03-29: Despite my experience with this company the door is still in excellent shape 2.5 years later - upped my overall rating as a result).