2 reviews Newmarket, ON Joined 2008/02/04

First Review

3/10

New enclosure/inserts and door storm door

Windows & Doors Installation & Service review in Newmarket

02/12/2008

The customer services received from this company is terrible. It took 3 months longer than the promised date and would never return calls when they promised to.

The initial installer did not know what they were doing and did a terrible job. I had other people review their work and they agreed it was done unsecurely and unprofessional. After a length discussion they promised to replace all the parts that were damaged due to the terrible installation. Not all the parts were replaced as promised.

Job Price

Approximate cost of services:: $5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

0 of 1 people found this review helpful.

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Company Response: We had one situation where we installed a storm door. It turned out that the frame from the builder was hollow so the frame cracked when a screw was put through it. Even though this was a builder quality issue we repaired the cracked section and reinforced the storm hinge. This apparantley was unsatisfactory to the homeowner. We suggested she contact her Builder and them why her door frame is hollow.

More about The Window & Door Specialist

♦ The Window & Door Specialist has over 35 years of home improvement experience.

♦ A+ rating on Better Business Bureau since 2002

♦ We offer ENERGY STAR® windows, entry doors, patio/garden doors, storm doors and porch enclosures, shutters, blinds, bay windows, casement windows, slider windows, hung windows, bow windows, security windows, comfort windows.

♦ 3800 square feet showroom space with a virtual tour on our website.

♦ Your needs will be accommodated by our trained sales staff and installers.

♦ Helping you make an educated decision by providing honest and unbiased information.

♦ Installations range from simple to the most extensive and elaborate.

♦ All our customers receive standard and lifetime warranties from the manufacturers.

♦ We work closely with manufacturers to ensure your project is completed in a timely manner.

♦ Long term repeat customers have been satisfied with our quality product choices and professional in-house installers.

♦ We offer a Price Match Guarantee.

CATEGORIES: Windows & Doors Installation & Service
PRODUCTS: [ENERGY STAR® Windows and Doors] ♦ Window replacement ♦ Entrance Doors ♦ Patio Doors ♦ Garden Doors ♦ Storm Doors ♦ Porch Enclosures ♦ Blinds + Shutters
SERVICES: ♦ Free Estimates ♦ Supply and/or Install
BRANDS: [Primary Brands] ►►► ♦ Vinylbilt (Armor) ♦ Palma Doors ♦ Dashwood ♦ Therma Tru ♦ York Aluminum ♦ Maxxmar ■ 10+ Other brands. Contact us to inquire.
STYLES: ♦ Standard and custom designs for both windows and doors.
SPECIALITIES: ♦ Bay + Bow Windows ♦ Shaped Windows ♦ Custom Entry Doors ♦ Porch Enclosures + Storm Doors ♦ Construct or Expand Window/Door Openings.
WEBSITE: http://www.windowdoorspecialist.com

YEAR ESTABLISHED: 1981
NUMBER OF EMPLOYEES: 10
PAYMENT METHOD: ♦ Cheque ♦ Cash ♦ Visa ♦ MasterCard ♦ 0% Financing
MEMBERSHIPS: ♦ SAWDAC ♦ Richmond Hill Chamber of Commerce ♦ BBB ♦ Energy Star®
LIABILITY INSURANCE: Yes
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: NO
BONDED: Yes
PROJECT RATE: Guaranteed Written Estimate
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ♦ Manufacturer's Warranty - Lifetime Transferable and Non-Prorated

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

The Window & Door Specialist

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