Several months ago I wrote a negative review of this company because of an incident moving my daughter's piano to Chicago, which was damaged in transit. I am happy to report that Tender Touch made good on covering the costs of repairing the damage, and I decided to give them one more chance. We moved from Riverdale to a condo further uptown. Tender Touch showed up on time, took great care in packing our stuff (even too good care, I can say. They wrapped some old birthday candles in several layers of newsprint!) Everything arrived in good shape. There was an issue at the delivery location because their truck was too big to go down into the garage. The driver worked something out with the condo's security, and - even though they had further to go to carry the boxes - they got everything into the condo on time.
I am happy to upgrade my evaluation of Tender Touch and say that overall our experiences with this company were very good indeed.
- Approximate cost of services:
- $2,500.00
- Company Response
Hello Eve,
I have been told that your daughters piano was repaired and that our claims dept will be covering the repair. We regret any damage caused but sometimes this can occur when moving anything but its how the company addresses the claim and the client. I know that you have moved with us since your daughters piano move and were extremely happy. We do appreciate your feedback and our goal is to always improve!