Tasco Appliances

I wouldn't recommend Tasco to my worst enemy. My experience with this company is hands down the very worst customer service nightmare I have ever had. I purchased a new stove January 2010 everything was fine until this past August when the oven part of the stove broke down.

I called Tasco's customer disservice department who told me a technician would call within 24 hours to schedule an appointment to see what was wrong.

When that didn't happen I called Tasco who gave me a work order number and the name of the technician assigned to the file.

When the technician finally got around to calling me back he told me he wouldn't be able to stop by until Sept 6th - a full week after I had first placed the call.

When the technician came by he told me a valve needed to be replaced and that he had to order the part from California which would take about one week and a half for the part to arrive.

The technician came by again after the part arrived only to discover that he had ordered the wrong part.

He then told me that he had to reorder the part and that it would take another one and a half weeks to order the part. When I asked him if the repairs would be made in time for Thanksgiving he gave a nonchalant reply that he could make no guarantees and that he would let me know when the part arrived.

I heard nothing from the technician or Tasco over the next two weeks about whether the part had arrived or not. The very least they could have done was give me a call to let me know the status of our order. Because of these considerable delays I had to make alternate arrangements and did not have use of my new oven over the Thanksgiving holidays.

Imagine not having full use of your stove for your Thanksgiving dinner!

On the Tuesday following Thanksgiving I called the technician again to find out what was happening with the oven part. He didn't bother calling back. I then called Tasco's customer disservice department to get some answers about what was happening.

The customer disservice representative told me the technician ordered the part nine days after discovering he had ordered the wrong part. And the worst part of it all - the customer disservice rep made no offer of an apology.

The customer disservice rep said the part should now arrive mid-October and that she would call me back when it was available. It's also hard to believe how after all of these delays that Tasco would not put a priority on this order and have the part shipped overnight.

Once again, neither the technician nor the customer service rep called to let me know when the part arrived. My patience wearing thin, I called a week later to find out what was happening. Once again, no apology from Tasco for yet another delay and a total lack of care and concern for the customer.

Fast forward another three weeks and more bungling by both the Tasco's customer disservice department and its technician, and the job was finally done. From end to end, it took a total of 2.5 months get my oven repaired. This after I even paid for the extended warranty. No apology or attempt at compensation was ever made by Tasco.

I've owned a lot of stoves and appliances over the years and when faced with similar repair situations with appliances purchased at Sears or The Bay I have always received exemplary service and attention both with their customer service department and their technicians. Their repairs never took more than two weeks and they were always focused on making sure my needs as a customer were taken care of.

Sure Tasco does stock some quality products, but should anything happen to your purchase you’re totally left in the cold. Once Tasco has your money you’re essentially kicked to the curb. And let's face it, everyone knows that even with top of the line appliances, parts do need to be changed over time. So please do yourself a favour, save yourself a lot of time, trouble and stress and DO NOT SHOP AT TASCO.

As a paying customer you definitely deserve better.

And yet another reason not to use Tasco, the company's response below to my message came almost 11 months after I posted my original message. This is exactly the type of attentiveness and timely service you can expect from this company.

Very expensive Kitchen appliance purchased. Was told this was top quality and premium brand. After less than half a year of usage, the appliance broke down. Tasco couldn't care less, as long as they have closed the sale and taken your money. Tasco is unethical and a poor excuse for business practices. They do not stand behind their products and you cannot trust them. Tasco has no integrity, they will sell you anything as long as they can make a dollar. Shame on them, this is a company that needs to go out of business. Consumers need to be protected from Tasco.

Thinking of Tasco? STOP! We purchased a number of expensive items from Tasco a few years ago. The worst mistake we ever made. Once they had our money they could care less. Items arrived damaged and missing parts and the service was abysmal. The extended warranty is a scam - best give that a wide berth. In our case it was used against us to delay replacing equiptment.

Please do not buy from this store, you will just want to shoot yourself if you EVER need service!

I bought a fridge from Tasco and I am very satisfied with it. When they dropped it off the workers were very helpful and installed it for me. I recommend Tasco because i had no problems with them.

Purchased all our kitchen appliances from Tasco with a few items on back order. The back order items never arrived. After pursuing Tasco for weeks, we decided to show up to the store. The store manager was rude, aggressive and frankly outright crass. She kicked us out of her office and told us to leave the store. The appliance rep was had a look of amazement at her approach to customer service. DO NOT BUY ANYTHING FROM THEM!!!

Great selection of mid to high-end products. Had to purchase a number of items for our home and they were able to bundle the purchase and add an additional discount for us. Purchase process was quick and easy.

I bought $30,000.00 worth of appliances from TASCO richmondhill.
The coffee machine was defective when delivered. I asked them to repare it they came three times within a month and ordered the wrong part, then they never came back to fix it. If they deal like this with regular customers as builders like me, can you imagine how they do with others.

I purchased new appliances from Tasco in November 2010 for my kitchen renovation. The salesman was extremely knowledgeable of all appliances and promotions at the time to help me make my choice. They provided the best price on the appliances and the most aggressive pricing on the 5 year extended warranty as well. The one criticism that I will have is there knowledge of exhaust fans. I would say that Tasco doesn't carry the latest exhaust fans on the market and does not really know the new features that they have. When going to Tasco, puchase only appliances and source the exhaust fan somewhere else. However, all appliances were delivered on-time and Tasco laid down protectors on the floor where it was necessary...well done Tasco!!!

I had a very bad experience with Tasco. I bought a few appliances from them and right from the start I had problems with the Microwave-Oven from JennAir. I called Tasco and they did nothing to help me. They do not have any weight with the manufacturers, their customer service is very poor . I even got in touch with their manager and for a while she never return my calls or emails. It took me 6 months and over 20 calls to solve the problem. I will never buy an appliance from Tasco again and will never recommend this store to anybody. Go to Sears they can get you any brand and if there is any problem you get much faster resolution. A very dissatisfied customer.

Peter is our sales rep and he's very responsive and helpful. He gave us the best price and the best service. The showroom is a bit small and old, compared to the tasco on kingston road. For us, it's ok as we know what we need.