Remove& install of OTR Microwave
- Approximate cost of services:
- $150.00
Remove& install of OTR Microwave
Walked me through a repair on my dishwasher
Sutton and Sons terrible experience and rude owner!
Mr Micieli,
We always appreciate VALID feedback so we can constantly monitor and improve our customer service.
As we discussed on the phone yesterday and previously , your original service issue was that you had spilled liquid into the control panel of your stove. Our technician determined that the fault code was indicating a communication error between the touchpad and the electronic board.(which was correct) The tech tried to get the touchpad working without having to replace it. However, it had been damaged by the liquid and there were 2 options that wouldn't work at all.
We replaced the touchpad with a manufacturer's part which unfortunately proved to be defective so we had to return to replace the same part under manufacturer's warranty. Shortly after that, the fault code returned.
The tech had advised you that you might end up needing the electronic control as well due to the spillage. As you did not recall this advice, after a long discussion with you, we agreed to install the control at cost with no labour charge as a business courtesy to you(Jan 3rd).
You are now having another issue with your stove 8 Months later. I personally would be frustrated with a similar issue coming back after 8 months but shouldn't your frustrations be better served directed to the manufacturer?
I was never rude to you on the phone I was just not willing to offer you free parts and service on a call that was completed more than 8 months ago. The warranty is 30 days on service and 90 days on parts which is the manufacture's warranty.
Regards,
Steve