Sutton & Son Appliances

Called Sutton & Sons to replace a washer water pump. First let me say that I did a lot of online research for appliance repair, found many highly rated that had addresses in mall parking lots, no physical address. Also reviews numbered in the hundreds for business that have only been around for a couple of years, as well they all sounded alike.. Didn't take the bait or risk for these.
Anyway, after contacting Sutton in Hamilton, they actually offered to sell me the part if I wanted to save some money, decided to have the install done by them. They are in a few words "PROFESSIONAL' & "HONEST". What we paid is what was quoted and agreed to, Shane was upfront and answered all our questions and reviewed the quoted price so no hidden fees.
I would highly recommend this company and would use them again if we have another appliance breakdown.

My wife and I are very impressed with Sutton's quick, professional, reliable service and repair. Starting with the call , Mike explained in detail the problem and the cost. Steve the (Tech) arrived on time and had our 28 year old dryer working once again just like new very quickly. If you're looking for old fashion quality service for your appliances, call Sutton & Son, you'll be glad you did. Thanks , Fred B.

4:45 Friday afternoon, my oven element decided it was going to blow up, called Steve at Sutton and Sons, told him I was in Stoney creek and prob wouldn’t be able to make it there till 5:05, he said he would wait, WOW! Doesn’t everybody want to pack up and go home after a long work week? I rush out and I get stuck waiting st a train crossing, called Steve back and he told me not to worry, WOW! He waited around, and pleasantly gave me what I needed, and advise to install! Customer Service at its BEST !

Called for service on my gas stove. They had the part in stock. Service man was courteous, professional and efficient. These guys know their stuff ! ! Will never call another firm after ARS failed miserably and cost me money!

I'm a returning customer with Sutton & Son for my condo washer/dryer unit. Every time, the service was professional, courteous and showed a highly skilled level of expertise.
Graham is amazingly knowledgeable and generous with his time and explanations.
Their prices have been extremely reasonable. He has even not charged for his time when it turned out that the repair he arrived for could not be done due to unforeseen damage on the washer.
Thank you Sutton & Son ... you have a customer for life.
I couldn't recommend Sutton & Son more highly.

Words cannot express the professionalism of this company. From the phone call to the visit at my home everyone has been an absolute pleasure to work with. The gentleman who came to my own to fix my dishwasher was professional and kind and very efficient. The team knows how to deliver efficient service. I would strongly recommend Sutton and sons.

Thank you to Steve at Sutton and Sons for following through and getting our freezer door repaired and glass replaced during these challenging times. Also thanks to Nigel at Campbell Glass for installing the new glass panel on the door.

We were very happy with the recent service we had done on our front loading washing machine. Sutton & Sons couldn't have been more respectful, timely and efficient. We would highly recommend them.

Linda & Dave R.
Oakville

We've had Michael in on several occasions to repair our washer, dryer and gas stove. These folks really know their work. Always on time as scheduled and below the estimated cost. Would highly recommend them for any repairs you may need.

Sutton & Son are absolutely trustworthy and knowledgeable. When they hear about the problem, they offer a suggested fix on the phone that you can do yourself. If it works, you've saved a service call, which just happened for me, and has happened several times over the years. If the quick fix doesn't work, you can be sure the service call is necessary, and the work will be well done. This has also been the case over the years. Thank you, Sutton & Son! :)