Sleep Country Canada

I entered the store in Bridgeport rd Richmond BC.I was looking for a mattress with good quality with reasonable pricing.She asked what kind of a bed I was looking for and what my sleep experience has been lately.After I described what I am looking for She offered couple of Mattresses. I checked the quality and price and picked one of them.They scheduled in three days delivery.Everything went well and since then I am sleeping happily after.

We visited Sleep Country to purchase a new bed as I was struggling with some back pain. The person who looked after us was knowledgable and extremely helpful. We purchased the bed he recommended and absolutely love it.

looking to buy a mattress, i went country hill sleep country store. Their stuff are very helpful with all detailed information. We bought a Sealy Posturepedic Mattress with very good discount price. They provided a good service.

Sales people were knowledgable and very courteous to deal with. The delivery guys showed up on time and we have had no problems since. Have gone back to shop for other beds for other rooms, and for family. We would strongly recommend them.

I bought a Sealy box spring and mattress from Sleepcountry. After 3 months the box spring started to collapse. It was completely unusable after 6 months. SleepCountry won't exchange, replace or give money back. There is NO customer service whatsoever. Buy from someone else!

My mom bought an $800 Simmons beauty rest mattress from sleep country in Ajax, Ontario. Located at
30 Kingston Road East L1Z 1G1 (905) 686-7296. It was purchased in november of 2011 and it was replaced a few months later. In the middle if the night it feels like there is a big pit in the middle if the bed! my mom could not sleep threw the night. she kept waking up with back pain. As she says "no satisfaction!" She had to measure the mattress and the sag and take pictures and all the other "evidence" to the store. She met another girl there who had the same experience. The new mattress was good for a few WEEKS, same issue again. (note: my mother has never had back pain or any issues before this mattress). Sleep country would not replace the 2nd mattress because the sag wasn't big enough or visible enough! They said she didn't have enough "evidence". It's now been 16 months since she got the replacement mattress and she just purchased a new one because sleep country wouldn't do anything for her. I think this is terrible and very poor customer service/satisfaction. I would never buy another thing there or recommend SLEEP COUNTRY to anyone!

Customer Service was great. The guy (Dave I think) selling the mattress was friendly and liked to joke around, something that is needed when you test mattresses for an hour or so. He was also quite helpful in telling us which mattresses we would like based on body type and sleeping style. Compared to lower quality mattress stores and Sears and other non-dedicated mattress stores, Sleep Country in Waterloo was great. A very clean environment relative to the other stores.

Bought top of the line bed.
Bed lost it's comfort and snags inconsistently al over the surface
Don't sleep in it most times.
Feel I was deceived when I bought the bed.
Got no where on service, attitude was too bad for you

I purchased a mattress from Sleep Country Canada 7 years ago. The staff told me at the time that the mattress was a very superior product, having multiple layers of silk, wool and memory foam. Within 5 years we were sleeping in hollows. When I told the staff at the store they said that shouldn't be, and that I should contact Customer Service to have my mattress examined, and that I would likely be given the credit of my purchase toward a new mattress. After a lengthy process of posting photos of the mattress to the Sleep Country website, I was told that the mattress wasn't defective enough to warrant their concern. Apparently, sleeping in a 1 1/2 inch hollow that causes back pain is not a problem. The crater must be at least 2 inches before they will even look. I am very upset at the response and will never purchase another mattress from Sleep Country Canada, nor can I recommend them to anyone else.

My apartment developed bed bugs a few months back. I have no idea where they came from and they were only in my unit. Despite even the exterminator telling me that it can happen to anyone, and it was not my fault at all, I was HUMILIATED. After the extermination, I was advised to buy mattress and box spring covers that were specifically bed-bug "proof" so that they couldn't chew through them. The exterminator specifically recommended Sleep Country because they had the "best" ones. When in the store, I double checked with the associates that the covers I was buying were bed-bug proof. I am a student, and $200 is a LOT to me. Not even two months later, I found bed bugs ON THE COVERS. I even saw one crawl THROUGH one of the covers. Obviously one of the covers was defective. I called the store I had bought the cover from (I wasn't about to bring it in and infect the store). This itself was humiliating because I had to admit to someone I had bed bugs. They sent me off to some customer service hotline, where I spoke to an associate who could barely understand me because of her lack of English. The associate then fought with me, saying that I must have ripped the cover or that the exterminator did not do a good job. She also told me that I can't blame Sleep Country for giving me bed bugs. Well, the only reason that they came back is because they ate through the supposedly bed bug-proof cover (this is verified by the exterminator)!! After repeating myself for a good half hour, she finally realized that there was no holes in the cover, and that I saw a bug crawl through the cover. She sent me off to the manufacturer, who said they needed a copy of the receipt. Sleep country took all of my information, and told me I did not need to keep my receipt. However, when I called back asking for a copy, they refused to give me one. Now I have to get my apartment exterminated again (which, if you don't know, is a lot of work for the home owner and takes a good week of preparation) and buy myself new mattress covers. Needless to say, I'm not purchasing them from Sleep Country.