Aizeah from Nanaimo

My apartment developed bed bugs a few months back. I have no idea where they came from and they were only in my unit. Despite even the exterminator telling me that it can happen to anyone, and it was not my fault at all, I was HUMILIATED. After the extermination, I was advised to buy mattress and box spring covers that were specifically bed-bug "proof" so that they couldn't chew through them. The exterminator specifically recommended Sleep Country because they had the "best" ones. When in the store, I double checked with the associates that the covers I was buying were bed-bug proof. I am a student, and $200 is a LOT to me. Not even two months later, I found bed bugs ON THE COVERS. I even saw one crawl THROUGH one of the covers. Obviously one of the covers was defective. I called the store I had bought the cover from (I wasn't about to bring it in and infect the store). This itself was humiliating because I had to admit to someone I had bed bugs. They sent me off to some customer service hotline, where I spoke to an associate who could barely understand me because of her lack of English. The associate then fought with me, saying that I must have ripped the cover or that the exterminator did not do a good job. She also told me that I can't blame Sleep Country for giving me bed bugs. Well, the only reason that they came back is because they ate through the supposedly bed bug-proof cover (this is verified by the exterminator)!! After repeating myself for a good half hour, she finally realized that there was no holes in the cover, and that I saw a bug crawl through the cover. She sent me off to the manufacturer, who said they needed a copy of the receipt. Sleep country took all of my information, and told me I did not need to keep my receipt. However, when I called back asking for a copy, they refused to give me one. Now I have to get my apartment exterminated again (which, if you don't know, is a lot of work for the home owner and takes a good week of preparation) and buy myself new mattress covers. Needless to say, I'm not purchasing them from Sleep Country.