My mom bought an $800 Simmons beauty rest mattress from sleep country in Ajax, Ontario. Located at 30 Kingston Road East L1Z 1G1 (905) 686-7296. It was purchased in november of 2011 and it was replaced a few months later. In the middle if the night it feels like there is a big pit in the middle if the bed! my mom could not sleep threw the night. she kept waking up with back pain. As she says "no satisfaction!" She had to measure the mattress and the sag and take pictures and all the other "evidence" to the store. She met another girl there who had the same experience. The new mattress was good for a few WEEKS, same issue again. (note: my mother has never had back pain or any issues before this mattress). Sleep country would not replace the 2nd mattress because the sag wasn't big enough or visible enough! They said she didn't have enough "evidence". It's now been 16 months since she got the replacement mattress and she just purchased a new one because sleep country wouldn't do anything for her. I think this is terrible and very poor customer service/satisfaction. I would never buy another thing there or recommend SLEEP COUNTRY to anyone!
- Approximate cost of services:
- $800.00