I purchased a mattress from Sleep Country Canada 7 years ago. The staff told me at the time that the mattress was a very superior product, having multiple layers of silk, wool and memory foam. Within 5 years we were sleeping in hollows. When I told the staff at the store they said that shouldn't be, and that I should contact Customer Service to have my mattress examined, and that I would likely be given the credit of my purchase toward a new mattress. After a lengthy process of posting photos of the mattress to the Sleep Country website, I was told that the mattress wasn't defective enough to warrant their concern. Apparently, sleeping in a 1 1/2 inch hollow that causes back pain is not a problem. The crater must be at least 2 inches before they will even look. I am very upset at the response and will never purchase another mattress from Sleep Country Canada, nor can I recommend them to anyone else.
- Approximate cost of services:
- $850.00