Shipton's Heating & Cooling Ltd

After a long day Rob Shipton and Ralph did an excellent job installing a new gas water heater in my home. The job was very professional and neat. As an retired tradesman myself I knew the standard I was looking for and they hit it.To learn more about me, to help your judgement, you can look at this video.
http://youtu.be/dQ2tgFe_gOc

I called the emergency hotline because my air conditioner was down and I need it to sleep as I have Sleep Apnea and COPD. The technician came and advised us that the thermostat was broken and the line to the furnace also needed to be replaced. As they are very busy this time of year, someone would be calling the next day to set up an appointment. He bypassed the thermostat so the unit would function until a permanent fix could be done. Next day a rep from the company called to say that someone would be by between 15:00 and 19:00 the next day. As fate would have it, I had an emergency to tend to and did not arrive home until 15:15. There was a card in the door advising the technician had already been by. We immediately called the company and were advised the tech came by @ 14:40 and that he would be returning. I had to take my wife to the walk in clinic, but she asked that we wait until the air conditioner was repaired. At 18:45, we called to ask where the repairman was, and we were told that they would call him to advise. At 19:05, we called back and told the receptionist that we wanted a call right away or we would cancel the job. Within 5 minutes the repairman called us and told us that he was at our house and we were not home. We told him that we had been in contact with the company and that he had come by 20 minutes early and that he would be returning. He told us he was in Carlisle and that he could come by tomorrow. I told him this was unacceptable because of the arrangements that were previously made. He said he would not come today. I told him to stay home because of the lack of consideration the company had for not contacting us with an update or an ETA between 15:00 and 19:00. I will NEVER deal with this company again. I will have my system repaired by someone else since this company does not feel that I am important enough to expect good Customer Service.

Once again, great service from Shiptons, and service tech John. I have used this company several times, and have recommended it to friends. Always professional, helpful and trustworthy a great company!

My tenant had called me sunday evening and told me that the hot water heater was leaking all over the floor. It was 20 years old so it was time to get it replaced. I received a call back from shipton's early Monday morning. Although it was end of June (busiest time of the year from a heating/cooling service company) they had a tech out the same day for installation as they knew I would be given grief by my tenants for not having hot water for a couple of days. They did a great job and the service was top notch. They even sent me some 'shipton's bucks' that I can use in the future. That's great because I will definitely use them again for my rental property HVAC maintenance. Katy handled my request from start to finish and did an A+ job. Thanks Shipton's!

It was a pleasure to work with your company from start to finish. We interviewed three companies to get information and quotes for wall mounted cooling and heating units.

Scott was thorough and professional in educating us on how the systems work, and offered suggestions on locations of units and drainage so there would be no outside dripping to our neighbours below. Scott explained the finishing details to assure us that the hoses and wiring would be capped and provided a pleasing look to our condominium.

Andrew and Justin worked hard to get the installation completed with minimal disruption to us and tidied up at the end of each day. We were amazed at how much work actually went in to putting theses units in place. It was not an easy feat considering we are on the 28th floor!

We are delighted that the units, when running inside and outside are so quiet you would almost think they are not switched on. We can sit on our balcony and enjoy the wonderful views of Hamilton Bay and not be disturbed by the sound of the cooling system.

The professionalism of your staff, the quality of the units and the outstanding warranties offered assured us that we made the right choice in selecting Shipton's for our purchase.

Thank you!

I am extremely happy with a job well done by Shipton's installers. Very professional from start to finish. Details were explained in laymen's language. It was a pleasant experience. Shipton's have reason to be a proud family owned business.

Shipton's has been our supplier of services relating to heating and cooling for over thirty years. We had them install one of the earlier high efficiency furnaces and it turned out to be a nightmare. However the staff and management at Shipton's stood behind the product and responded to our every crisis until we were satisfied with the units reliability. During the many service calls that were involved we became part of the "Shipton family" and were on a first name basis with most of the staff. The kind of support we received earned our loyalty to this company. We have since had a new furnace and a/c unit installed and were very satisfied with the cost and expertise of both installations. More recently our regular service was done by John Liddle who is one of the new technicians. John was not only thorough and helpful but also typical of the personable staff we have come to expect at Shiptons. We followed up ur regular service with the first duct cleaning our home has ever had - it was a challenging job! Patrick went to extra effort to deal with 60 years of dust and debris and did an excellent job at a competitive price. In a world increasingly dominated with faceless mega companies it's a good feeling to deal with a family owned company that still believes that personal relationships are important. I highly recommend this company to any consumer looking for products and service in heating and ventilating business.

We had Shipton's give us a price for a new A/C unit, ours was over 20 years old. From Scott in sales, Jake and Justin installing the A/C unit and Patrick cleaning the air ducts, everything went smooth. Arrived on time, were respectful of our property, did a thorough clean up. In Patrick's case, our ducts had never been cleaned and the house is over 30 years old. He was here for over 5 hours, taking before, during and after pictures...he did a tremendous job and treated our house as if it were his own. Price isn't everything, putting the customer first goes a very long way. Thanks to all for the great work!

I contacted 3 firms to get estimates on water heater installation, and selected Shipton's. They told me it would be installed in four hours, and it was installed in less than two. The two gentlemen who installed it were professional, thorough and prompt, and their clean-up was excellent. The entire buying and installation process through Shipton's was extraordinary! I would not hesitate to recommend them.