Dave from Stoney Creek

Picked out carpet at Upper James Hamilton store for installation. Installers showed up on time and ready to work. As they were putting the seam together, the installer (Farooq) called me down to see that there was a problem with the carpet. He called the manager (Garo), who was at our place within 20 minutes. He inspected and took pictures, telling us that this would be taken care of to our satisfaction. Had the carpet rep come to look and take pictures. They inspected the new roll and found it still had a shading problem. Garo had us come to the store and pick out a new style and it was installed within two weeks. You know you are dealing with a reputable company that prides itself on customer service and satisfaction when everyone from the installer to the manager wants to make sure that you are happy with the final product. Big thanks to Garo for going above and beyond in keeping us informed throughout the whole process and to the installers who did a great job. We are 100% satisfied with the whole experience...we could have been very unhappy if it wasn't for the fantastic customer service!

The installers for our 14 year old leaking water heater were punctual, polite and treated our home with respect, They are not Reliance employees, but contractors who did a very good job. Dealing with dispatch was okay. Seeing the heater was over 14 years old and leaking, we asked that they when they send someone, save the return trip and bring a replacement...the Reliance assessor that came over didn't want any part of it, so it took 2 trips over 2 days to replace it (and always between 1 and 6, so 2 days are shot!), thank goodness it didn't burst. They were doing it their way, not making it convenient for the customer. Considering getting rid of it and buying one. Paying monthly for over 20 years and the first time I call them, it was disappointing.

We had Shipton's give us a price for a new A/C unit, ours was over 20 years old. From Scott in sales, Jake and Justin installing the A/C unit and Patrick cleaning the air ducts, everything went smooth. Arrived on time, were respectful of our property, did a thorough clean up. In Patrick's case, our ducts had never been cleaned and the house is over 30 years old. He was here for over 5 hours, taking before, during and after pictures...he did a tremendous job and treated our house as if it were his own. Price isn't everything, putting the customer first goes a very long way. Thanks to all for the great work!