Shipton's Heating & Cooling Ltd

I recently converted my house to gas heat from oil. I used Shipton's on a recommendation from a good friend of mine and it was a great decision. The entire process was very smooth thanks to Dave Williams. I can't say enough about his knowledge and how professional he was throughout the entire process. The insatlers were fantastic! They removed my oil tank, cleaned all my ducts and replaced the furnace and water heater in less than 8 hours! I wish to thank everyone involved for a job very well done. This company was amazing and I would highly suggest you talk to them if you are thinking about changing anything with your HVAC system. Thank you again for making this process so smooth and stress free! You people are good!

I had a 17 year old furnace in a rental property that I own that needed $1,100 in repairs.Rather than repair it and take the chance that other things would go wrong, I decided to replace it. Shipton's identified that the present furnace was over sized for the property. They gave me several options to consider at competitive prices.They even went further and offered me a (new) scratch & dent model that was damaged in transit for even less ! The installation team of Andrew & John, showed up when they were scheduled and were courteous and professional. I now have a new, reliable,efficient furnace that will give me piece of mind and my tenants lower energy bills.Thank you Scott & Dave Shipton for your prompt professional service. I will recommend your company to other friends & family

The best decision we made regarding our house was to replace the oil fired furnace and water heater with very high efficiency gas powered units. At the same time, we also had high efficiency central air installed. We asked for estimates from three other companies but found Shiptons competitive and, moreover, they knew what we were looking for. This was quite a big project but it was carried out with a minimum of fuss and finished with a good cleanup. One thing that particularly impressed me was the installation of the new thermostat. The simplest, most convenient, solution for them would have been to simply replace the old one or put the new one in the hall. It was decided that neither position was suitable and that instead, it should be installed in the living room. And so, ignoring the easy option, the installers spent a couple of hours threading wires up inside the living room wall of our old house and placed the thermostat in the best location. As I said, it was a fairly big job made more difficult by the age of the home and it was completed very much to our satisfaction. With regard to follow up service, I have complete confidence in Peter's annual inspections and adjustments. We have always found Wendy helpful and obliging when arranging the annual inspection.

I would like to praise Shipton's on the excellent service I received recently. I called in for a service call and was told it would be the same day. Other companies that I called told me it would be 2-3 days which is not what you want to hear when it is getting colder in your house. When I called Shiptons, I was greeted by a pleasant voice on the phone who explained the service rates and assured me that a service technician was on his way. True to word the service man arrived and fixed my furnace. I would not hesitate to recommend Shipton's to my family & friends. Thank you again for your wonderful service.

I have relied on Shipton's to help me out whenever a furnace in one of my rental properties breaks down. They ALWAYS make sure that the job is done as quickly as possible! This is very reassuring to me as a landlord, knowing that I can count on them to get the job done properly. I've been a customer of theirs for 16 years. No reason to think of going anywhere else!!!

Shipton's didn't install furnace properly on blocks in the basement, didnt install thermostat until two weeks later after numerous calls. Didn't do their due diligence and ask the right questions. They are suppose to be the experts yet it appeared that they took advantage of the situation and our lack of knowledge regarding furnaces & installation. Our old furnace worked fine for years until it got too old. Now the new one isn't working properly due to wrong installation and we have to pay an extra $600 for them to come back and fix it. What was suppose to cost $3800 (they were a few hundred bucks higher than a competitor but we thought they would do a good job) it ended up costing $4500 plus tax. We had no choice but to pay, it was the middle of winter and freezing. For a company that claims they replace a 1000 of furnaces a year in older homes why couldn't they better inform home owners and so they can do it right the
first time. Horrible experience with Shipton's, my advice...call around first and find a company that will take the time and do it right the first time.

After the installation of our new Furnace & A/C system was completed I noticed quite a large gash going across my new interior back door. This was caused by the equipment brought into my home by Shipton staff. They replaced my back door with an identical door which I originally had installed from Morley Window's Doors.

We had Shipton's in to install our gas stove and they called to say they were in the neighbourhood early, can the come now. I was pleasantly surprised. The gentleman was so professional!

We recently called them back to inspect our furnace and again, we were extremely pleased with their professionalism. Prices were fair and service was excellent!! They will always be our first choice!

I am writing to express my appreciation for the fantastic job that the people at Shipton's did to resolve the problem with my furnace. We went from a unknown problem and no heat on tuesday morning, through an on-site diagnosis later that same day, to a completed installation of a new furnace by thursday afternoon. Your installation crew worked diligently to get my heat back on as soon as possible and did a remarkable job of keeping the worksite clean during the whole removal and installation process. Right from my initial phone call to Wendy, your team showed the very essence of courtesy, professionalism and sense of urgency. This is exactly what customer service is all about. There are many companies that say they offer superior customer service...but the number that actually provide is very low. Shiptons can rightfully make that claim. I would appreciate if you would please pass along my sincere thanks for a job well done. Rest assured that i shall have no hesitation in recommending Shipton's to anyone in need of services to their heating system.

Yours very truly
Alan J