Shipton's Heating & Cooling Ltd

Service tech came to troubleshoot furnace issue. Nathan was friendly and we talked about the issue and he was very helpful and informative in his explanation. He took the time to discuss and answer other questions I had about the heating and cooling of my home. this was very helpful. Over all a very positive experience. later that day Katy came by to explain the various options of furnaces and air conditioners. she took her time and was very patient with us to help us understand the differences and benefits of each option. Katy was very professional, very informative and knowledgable about her products. It was very comfortable for my wife and I to talk to her. Thanks for a great experience.

Jim took his time, explained what he was doing and what he did. He gave some tips for in between inspection maintenance. Very happy with the service provided by Shipton's Heating & Cooling!

My furnace was not starting up at all. Decided to place a service call with Shiptons. Was advised that it would be $100 for a diagnostic plus the cost to repair. I agreed. Service guy was here as scheduled. Very nice guy. Brought him to furnace room... He Opened it up.... Pulled out the flame sensor, gave it a "spit shine", plugged her back in, and says "Good as new". I said "you're joking, that's it". I don't think the furnace was opened up for more than 3 min. There was no "diagnostic" assessment. No other area of the furnace was checked for proper functioning. A total of 3 minutes. I was then presented with a bill for $185. To which I replied "you must be kidding?" He wasn't kidding.

As such, I was disappointed. Next time I'll be givin 'er a spit shine myself.

Feels like I've just been robbed. Merry Christmas Shiptons.

Absolutely terrible experience with this company. I had an emergency repair done on Saturday Oct. 18th 2015 in the afternoon by a tech named Mark. We had no heat and we have a 16 month old baby girl at home. My parents and family were over and were enjoying our day with our baby girl. As it turns out the problem was with a faulty pressure switch but I really remain skeptical because I was told that they rarely go bad, I was watching the tech do his trouble shooting looking for blocked hoses ect. then he slapped a whopper on me and told me that the switch was bad and retails for $340 showing me some app on his smart-phone! I was desperate because I don't want my baby girl to get sick from cold. Suffice-it-to-say I found the exact same switch brand new on ebay for $37.00 and one locally for $52! This is almost a 600% mark-up on the part! By the way he installed a generic pressure switch and had to order the part and said he will come back early in the week to install it. I will pay the $98 diagnostic fee but I will purchase the pressure switch myself and install it. I have many years of experience in electronics but no experience in HVAC but it's a simple repair so I can do it myself.

When I phoned for a price, a live person answered the phone and within hours a live person called me back to set up a time to come inspect the site and provide a quote within 48 hours. Believe me being in a rural area that's unheard of by local contractors! Katy came out and was careful of fragrance use. She is very knowledgeable but not pushy. Provided a quote within our expected range. We ordered the work and it was completed within 2 weeks. Andrew & Mike arrived unscented and spent the day slugging in a 4 ft tall basement to install the tankless water heater. They did a lovely neat job and cleaned up after too. Definitely will call them for other work like duct cleaning.

Jimmy B did a great job doing a maintenance on furnace and A/C,showing me everything he did along the way.I can see he takes pride in what he does,very satisfied. Keep up the great job!

Katy did the introduction meeting, Nathan & Rob did the installing of my new central air conditioning, and Peter the service repair man was quick, informative and so nice to repair our water heater hose on the long holiday weekend with a smile. :) You guys are the best!

Today I had a technician come for an air conditioner maintenance appointment. The young man, Jared, was on time, polite and covered his shoes with booties so as not to dirty my floor. He was quick, efficient and so respectful and pleasant. Jared answered all my questions regarding the system and was on his way in no time. Thank you for your professionalism and efficiency!

Shipton's provided prompt, efficient and courteous service. I would not hesitate recommending them to anyone in the future. My wife likes the blue booties too. Thanks Shiptons Heating and Cooling.

Shipton's provided excellent service for our furnace and AC maintainance.Service technician was very professional and friendly. Was knowledgeable and did thorough check up of Air conditioning unit. Definitely will recommend this company