Shipton's Heating & Cooling Ltd

Heating & Air Conditioning
Hamilton ON L8H 4R8
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HomeStars  >  Heating & Air Conditioning in Hamilton  >  Shipton's Heating & Cooling Ltd  >  Emergency Repair done on furnace
gary.fekete@gmail.com from Hamilton
G. F.
1 review Hamilton, ON
0/10

Emergency Repair done on furnace

Absolutely terrible experience with this company. I had an emergency repair done on Saturday Oct. 18th 2015 in the afternoon by a tech named Mark. We had no heat and we have a 16 month old baby girl at home. My parents and family were over and were enjoying our day with our baby girl. As it turns out the problem was with a faulty pressure switch but I really remain skeptical because I was told that they rarely go bad, I was watching the tech do his trouble shooting looking for blocked hoses ect. then he slapped a whopper on me and told me that the switch was bad and retails for $340 showing me some app on his smart-phone! I was desperate because I don't want my baby girl to get sick from cold. Suffice-it-to-say I found the exact same switch brand new on ebay for $37.00 and one locally for $52! This is almost a 600% mark-up on the part! By the way he installed a generic pressure switch and had to order the part and said he will come back early in the week to install it. I will pay the $98 diagnostic fee but I will purchase the pressure switch myself and install it. I have many years of experience in electronics but no experience in HVAC but it's a simple repair so I can do it myself.

Approximate cost of services:
$450.00
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Company Response

I am extremely sorry to hear about your poor experience dealing with our company. We do use flat rate pricing for all of our service repairs which is very common in the HVAC industry. Please give us a call at 905.549.4616 so we can rectify this situation. We'd love to have you back on board as a satisfied Shipton's customer. Kindest regards,
Tom Shipton