I found Rona to be very impersonal overall. When I asked for some suggestions on closet organization for my walk in closet I was told on numerous occasions that I had to come back on a day a certain person was working...when asked when they were in, I was told I'd just have to come another time. Overall they had average service and very much never thought outside the box. I have to say that I did like that I could rent tools to take home and use.