Premi Air Heating & Air Conditioning

I called on July 7th to try to get some help for my furnace/air conditioner. The heat during that time was unbearable. I first spoke to Bob, who had me try out a few things on the furnace to see if I could get it working. It didn't work. He sent Pritesh out in the afternoon to try to locate the problem. He did find that the blower was not working. Pritesh managed to start the motor manually so that we could get some cooling. He came by the next day with David and installed the new motor. We are extremely thankful to have had this problem identified and fixed so quickly. Many thanks to Bob who called in the evening because he knew I was upset that they couldn't order the part that day - order department was closed - to let me know that it would all be taken care of the next day.

My AC failed during this brutal heatwave. Steve came by on Sunday to do a complete comfort and efficiency assessment of our home. He was friendly, professional, extremely knowledgeable, and very thorough. He actually did a complete heat loss calculation on my home to assess just how much cooling I need. On Monday, Dan and Mike showed up right on time and did a great job installing my new unit. We are nice and comfy now. Our old air conditioner barely kept up in extreme weather but thanks to the pros at Premi-Air, the whole family is comfortable and happy.

We called Premi-Air and AC and heating after reading all the great reviews. When we called them it was fine -- that is they were very efficient and nice over the phone.

We gave them specific details of our system -- We have a air handler located in the attic and a compressor outside, the air blows through 'holes' in the ceiling. Since the handler is located in the attic -- which we converted for my daughter's room -- Someone could only come and check out the system in the evening or very early in the morning. Premi-air promptly informed us that someone would be by within three days, at 8 AM. You can imagine our excitement. We were suffering from the heat wave and my daughter could not sleep in her room, moreover we have a 3 month old infant.

The technician arrived, stayed for 3 hours and left, telling us that the AC should be in full force within a few hours. Well a few hours and two days passed without any change, furthermore the air blowing out was HOT!!!!. We called again. The same evening someone else arrived letting us know that the compressor was dead, gone finished. Really? Then why did the other technician inform us that all was functional? The technician from YOUR company? The nice technician hummm and aaaed and said he didn't know. He told us the reason for it's death -- It was a 20 year old compressor. We asked kindly if we could purchase another compressor to replace the dead one, oh no he told us you need to replace the entire system in your house, moreover this would take a few days since the technicians could only work early in the mornings because of the air handler's location. In addition he roughly estimated the cost to be 7000 - 10 000$. Given the technology and what we needed. Egad! However the heat was stifling. We said fine, could you please ask someone from your company to call us in order to set up a quote and let us know how quickly this could be done.

The same evening a friend came over and said "Wait, I have a name for you, I've used him all the time." A little reluctantly we accepted his advice and called his 'friend' the AC expert -- You can imagine we were a little frustrated with people coming in and out of our house, telling us this and that.
Next day we called this other company and OVER THE PHONE (no charging us 150$ to enter our door like premi) they told us the compressor could be replaced not a problem, no need to replace the whole system, he just needs to find the right compressor. Told us he'd call around and get back to us. Really we said, but Premi told us we needed to replace the whole system. Naw no worries and it will cost you approx. 2500$ WOW WOW. Sure enough the same day he told us he found the correct compressor and informed us that the next day two technicians would come by and remove the old monster and replaced it with a brand new one. When they left within hours the house was cool again, no thanks to premi.

A few things, in response to the owners comments.

While I appreciate the detailed explanation a few things do not add up, for one, why seal and replace the coolant in the compressor when it was broken and non operational? The second technician told us that we would not be charged for this error and indeed it was an error, there was nothing to fix, or patch or replace, the compressor was dead, therefore the technician spent the time doing something that was not necessary and this is the point of the review. The point being is that the compressor was broken for awhile, the diagnostic that should have been done by the first technician should have been: "I am sorry there is nothing we can do since the compressor is broken". The second technician informed us that it had been dead for some time, perhaps even over a year.

The facts are as follows, the first technician charged us almost 500$ which was erroneous, the second technician even said this.

Both my husband and I appreciated the second technician analysis and suggestions we were given and letting us know the options regarding the long term viability. For the record the second technician never even told us that in the short term we could replace the compressor for $1500, ever. Never.

The least that can be done in this matter is own up to some mistakes that were done, no one is perfect and we are all human.

Technician came afterhours to my home when A/C failed on July 5, during a heat wave and smog alert was courteous, knowledgeable while patiently explained the issue. He ran back to the company to get a part and had my unit up and running in no time at all. This was followed by a quick and informative tutorial on A/C and refrigeration. It was most certainly a cool and refreshing expirence!

My wife and I bought an older home in Toronto in the spring of last year and as summer approached this year we dreaded what we knew would be another scorcher upstairs. Having heard of Premi-Air I decided to give them a call to see if they had a solution to my problem. Victor visited my home and did a very thorough inspection. Right away he saw that there was no return air grille upstairs and there was therefore no way to get the hot air out of the second floor. Victor talked me out of buying an air conditioner for the second floor, a job that would have been more expensive than his ultimate solution, and instead found a way to connect the second floor to the return air on the first floor. Hans and Daniel did a fantastic job doing the work and even though I was prepared to have to do some patching and painting they were so good it wasn’t even necessary. And let me tell you, it absolutely worked. We don’t get hit with the blast of hot air as we walk up the stairs anymore!

Our old house was having difficulty with the air-conditioning, specifically, the second floor was not really getting much cold air! We had Premi-Air come in and give us an assessment on different options to solve the problem, as well as to maintain our air conditioner and furnace. They were prompt, knowledgeable and professional. All was conducted with no mess or fuss and everything is working well. I would highly recommend them.

I was having issues with my AC not blowing cold air. I had no idea if it was a simple or expensive issue and called Premi-Air out of the blue after a google search. Other AC repair companies wanted me to wait over a month for service. One I was referred to by a neighbour, wanted to charge me $500 just to go into my attic where my unit is located siting all kinds of reasons - PLUS whatever the service and parts costs would be.

I am a single female homeowner in an upper middle class neighbourhood and have been on the end of many attempts to take advantage of my lack of knowledge or the incorrect assumption that I am able to pay a premium for services.

Raphael from Premi-air arrived, was extemely professional but friendly. He explained what he was doing as he was doing it. The issues were simple - hoses that had fallen off and just needed reattaching and duct tape and some minor parts repairs. I couldnot have seen up in the attic had he told me it needed major, expensive repairs...

I was happily shocked. I am normally a tough customer. But when I find a great, honest service, I am also a loyal customer and will refer liberally.

I asked Raphael to leave behind some business cards and I have already handed four out on my street.

Believe me - I would not have taken the time to write this had I not had such a great experience and believe companies that operate like this deserve to thrive.

Another wonderful experience with Premi Air.
My air conditioner broke down during an extremely hot week. I put in a call to Premi Air. Although they were experiencing an unusual high volume of calls that day, they were prompt in responding to my call, and sending a technician. They proceeded to patiently give me all necessary information to make an informed decision. As soon as I decided, the part was ordered and installed by the next day.