Sandy in Toronto

I was having issues with my AC not blowing cold air. I had no idea if it was a simple or expensive issue and called Premi-Air out of the blue after a google search. Other AC repair companies wanted me to wait over a month for service. One I was referred to by a neighbour, wanted to charge me $500 just to go into my attic where my unit is located siting all kinds of reasons - PLUS whatever the service and parts costs would be. I am a single female homeowner in an upper middle class neighbourhood and have been on the end of many attempts to take advantage of my lack of knowledge or the incorrect assumption that I am able to pay a premium for services. Raphael from Premi-air arrived, was extemely professional but friendly. He explained what he was doing as he was doing it. The issues were simple - hoses that had fallen off and just needed reattaching and duct tape and some minor parts repairs. I couldnot have seen up in the attic had he told me it needed major, expensive repairs... I was happily shocked. I am normally a tough customer. But when I find a great, honest service, I am also a loyal customer and will refer liberally. I asked Raphael to leave behind some business cards and I have already handed four out on my street. Believe me - I would not have taken the time to write this had I not had such a great experience and believe companies that operate like this deserve to thrive.