Platinum Stairs Ltd.

Stair Builders
Toronto ON M6E 4X5
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Write a Review

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92%(119 reviews)
91%(4 reviews)
90%(4 reviews)
92%(119 reviews)
91%(4 reviews)
90%(4 reviews)
HomeStars
Stair Builders
Platinum Stairs Ltd.
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75%

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Reviews by rating (past 12 months)

Reviews for Platinum Stairs Ltd.

Average customer rating:
9.1 10 (22 reviews)

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shakib in Toronto
shakib in Toronto
1 review Toronto, ON
10/10

Custom mono beam stairs

Very good quality of material and workmanship. We are very happy with Fernando and his crew. Definitely recommend them! This specific mono beam stairs is modern and difficult and they make it look easy.

Thank you
Sarwaryhomes

Approximate cost of services:
$18,000.00
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Company Response

Thank you very much for your wonderful review Shakib!
We appreciate your compliments on the quality of our materials and workmanship. Thank you for the privilege of working with you. We are grateful for your recommendation.

David in Oshawa
David in Oshawa
1 review Oshawa, ON
10/10

David 115 Palm Dr Glass Railing

I used Alex for a beautiful glass railing at my home and the job was done in both a timely and professional manner. I highly recommend Alex and Platinum Stairs to anyone and would use him again!

Approximate cost of services:
$3,900.00
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Amir in Toronto
Amir in Toronto
1 review Toronto, ON
10/10

Fabrication and installation set of stairs on two new houses.

My framer introduced Alex to me, his quote was far lower than others. I went to his small workshop and findout that is a family business and order two bld stairs to him.
Main stais came exactly on 4th week (as per schedule) and others delivered one week later.
I was satisfied from the work compared to price.
After final payment my Engineer asked for some additional support on hockey sticks part, Alex came and do that part however no payment was left.
Asked him to send quote for glass guards too.

Approximate cost of services:
$25,000.00
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Company Response

Thank you very much for your review Amir! We are glad you are satisfied with our work. Providing great service and ensuring customer satisfaction are our top priorities. Thank you for choosing Platinum Stairs.

Richard in Toronto
Richard in Toronto
3 reviews Toronto, ON
10/10

New maple staircase and handrails

This is the second time I’ve used Platinum Stairs to build me new staircase and railing. Alex is so helpful with different design options. When the finished product arrives it’s always exceeds my expectations.

Approximate cost of services:
$12,000.00
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Company Response

Thank you so much for your kind review Richard! We are thrilled that we exceeded your expectations.
Thank you for choosing Platinum Stairs, we appreciate your business very much.

Jennifer in North York
Jennifer in North York
3 reviews Toronto, ON
10/10

Love love love our stairs!

I have nothing but wonderful things to say about Alex! Currently we are renovating our entire home. Alex has been very patient with us and came months later just to install the railings after we completed installing our drywall. He worked with our budget and was very accommodating. He did a great job at covering up our stairs so that other contractors wouldn't damage our stairs. I can't tell you how many compliments I've been getting by others about our stairs!! Our electrician fell in love with Alex's work and got his stairs done by him too. He's even recommended him to others!! Whenever someone asks who has done my stairs, I am always happy to tell them Alex did it! Very professional and on time! He's also very funny, which is a bonus! Thank you Alex! I will definitely continue to recommend you to friends and family :)

Approximate cost of services:
$0.00
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Company Response

Thank you so much for your wonderful review Jennifer! It was a pleasure to work on your stairs and railings project. We are thrilled to hear that you had a positive experience with Platinum Stairs. It's great to know that you received many compliments about your stairs. Thank you so much for choosing Platinum Stairs, we appreciate your recommendation.

Manu Costi in York
Manu Costi in York
1 review Toronto, ON
10/10

New stairs and railings

Amazing job done with my stairs and railings by Platinum stairs.
Al, was extremely efficient and professional throughout the entire process.
Excellent workmanship and installation was complete perfectly. Thank you.

Approximate cost of services:
$9,000.00
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Company Response

Thank you so much for the great review Manu! We appreciate your compliments on our efficiency, professionalism, workmanship and installation, it means a lot to us.
Thank you for choosing Platinum Stairs for your stairs and railings project.

Paul croly in York
Paul croly in York
2 reviews Toronto, ON
9/10

Basment stair replacement

Alex did a great job with the stairs fast install and good materials thanks guys
Would recommend this company to anyone wanting a clean job and good price
Good work !

Approximate cost of services:
$1,299.00
1 of 1 people found this review helpful.
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Jonh  in York
Jonh in York
1 review Toronto, ON
10/10

Custom wood stairs

I have pleasure of working with Platimun stairs. Wonderful people to deal with as they are highly professional and installation
It was well done good workmanship timing. Was good Thanks

Approximate cost of services:
$18.00
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Company Response

Thank you so much for your wonderful review John! We appreciate your compliments on our people, professionalism, installation, workmanship and timing. It's been a pleasure working on the ongoing repeated projects with you. We appreciate your business very much. Customer satisfaction is always our #1 priority.

Private User
Private User
Private User reviews Toronto, ON
1/10

New Stairs

Alex made promises, measurements and provided a quote. Got a 50% deposit and disaster - promised 6 weeks - took 7 months.

Very unprofessional at every level. I have decades experience in construction and this was the worst I have seen.

His worker was not paid - Alex hid his tools. Too much drama.

Would not answer calls - used every excuse in the book from broken vehicles to worker's wives needing surgery.

Tried to pass off cash-job sub trade railing guys as competent.

Steer clear of this guy.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Hello Reviewer,

We have reviewed our records and confirmed that the situation you describe does not match any of the projects ever undertaken by our company. We believe you left this review mistakenly, confusing us with some other contractor. However, if you would like to contact us, please feel free to message us directly or contact us by phone. Customer satisfaction is always our #1 priority.

Reviewer  from Toronto
Reviewer from Toronto
1 review Toronto, ON
10/10

Open Stairs

After asking several stair builders if they could build us Open Stairs with glass railings we finally came across Alex from Platinum Stairs. He was on time, professional and very well priced for what my Husband and I wanted. The quality of his work is amazing, we even visited him at his workspace in order to decide on what materials we would use. I want to thank Alex for his beautiful work in our house and for being so easy to work with. He is a true Gem in the industry and I recommend him to all my friends looking for stairs and railings.

Thank you,
Kyla & Abel

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much Kyla and Abel for you wonderful review!
We are honored to have had the opportunity to manufacture and install your open risers staircases, and your glass railings. Thank you for choosing Platinum Stairs. We appreciate your recommendation.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Platinum Stairs Ltd.

We specialize in curved and unique staircases, straight, L-shaped, & winder stairs. We offer beautiful and safe railings to cater to any decor. For the best stair builders in the GTA, call Platinum Stairs Ltd. today! Top service and craftsmanship. As a courtesy, we offer free estimates.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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