Interior and Exerior Stairs for New Home Build
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Kathy,
Thank you for your review. Your feedback is very important to us, as we continue our efforts to ensure we offer the best service and quality work to our customers. Great to hear you were happy with the workmanship of our stairs. As for the handrail, yes we always do sand the handrail after installation to make sure handrail is nice, smooth and ready for stain. In regards to reliability, respectfully, we have to disagree that we caused any delays in your project. First of all, your stairs were manufactured within the agreed-upon timeframe, when we informed you that they were assembled and ready for installation, you said your home was not ready for the stairs to be installed and so we had to place them in the storage for 2 months. Second, the day we went to install the railing (in response to your request), your contractor told us that we could not install it, as the floor was not installed yet. Thereafter we tried to arrange attendances at your home, on a number of occasions, to install a bracket and finish off the last few aspects of the job. However, we were repeatedly told that the timing was not convenient for you and your husband. That was not an issue, as we always strive to accommodate our clients' schedules, and we did eventually obtain access to the property so that we could finish off the job. However, we do want to set the record straight on this point as our clients' satisfaction is very important to us.