Pinnacle Home Environment Solutions

Had issue with freezing lines with my A/C.

Took 3 visits over 2 weeks for them to figure it out and was told only one charge to diagnose due to issue not resolved but got charged more than once.

Each time a tech would come out they all had different opinions on what the issue could be and left on my own to troubleshoot pretty much as neither tech provided resolution. And with expensive service calls to boot when they could not resolve the issue. Apparently they claim a wiring issue for wires I did not even touch within a poorly wired setup at the furnace. 3 techs touched the wiring and I get dinged for messy wiring.

Go with some one else if your money and comfort means something to you as I cant trust them moving forward.

Motor of Existing unit had to be replaced. They offered 3 options; 1. New motor 2. a used HRU and 3.a new HRU.
The used HRU was chosen and installed by excellent installer from Seasonal HVAC. Very accommodating.

Pinnacle Home Environment has very qualified technicians working for them. The gentleman diagnosed the problem very quickly and the repair was done within the hour. Even the office called me after to make sure everything was working properly. Would highly recommend this professional and polite company.

Our furnace broke, called Pinnacle for a service call. They said the heat exchanger failed and needs to be replaced. they quoted $1200 for the parts and another $1000 for labor cost. We are perplexed, we have lifetime warranty with the Amana heat exchanger yet they are charging us the parts. On top of that, when we called a second time for the AC unit to be checked before we replace the furnace just to make sure there is no leak or anything, we are still cover under their warranty for parts and labour for the AC unit, yet they charged us for the service call. This charge was NOT authorized by us and not communicated to us; they simply put the charge through because they've gotten our credit card info for the 1st service call. WHAT A DISHONEST COMPANY!!!! DO NOT EVERY DO ANY BUSINESS WITH THIS COMPANY!!!

My ordeal began over 18 months ago, and had 3 tech visits, I had parts installed that I didn't need and it still did not work. I kept getting harassing collection calls and every time I told them that I still could not use my fireplace, they ignored me. I kept telling them that this happened before and it was only spiderwebs in the fireplace tubes. I finally had to write to the President, when I got action. It was what I always said, cobwebs! And I was even charged for the previous service call and the part installed that I didn't need! STAY AWAY! TERRIBLE CUSTOMER SERVICE!!

We installed a HEPA filtration system by Pinnacle in the spring of 2011. In December 2011 during a check up of the furnace by another contractor, he noticed incorrect size of the pipe coming from HEPA. We tried to address the issue with Pinnacle by first sending an email to the salesman I was dealing with and to the email address published on Pinnacle’s website. No reply. I also called Pinnacle, explained the problem and was promised to be called back- never happened. I than, contacted a manufacturer of the HEPA filter, American Air who sent a technician to our house. The technician has confirmed that the size of the pipe installed by Pinnacle is indeed incorrect and as the result the capacity of the unit is reduced by about 25%. He also promised to contact Pinnacle. Yet, no resolution and no contact was made by Pinnacle up to this date, approx. 1 month after I first tried to contact Pinnacle with the issue.

P.S. After I left an initial message above I was finally contacted by Pinnacle who sent a technician, who finally fixed the problem. Thus, I increased their score from 6 to 8.

I have heard a lot of sales pitches before I chose my furnace. This company's sales person was the most educational, non-pushy, and professional. He and his manager helped me to select the right model within the price range.
They installed my furnace (came on time and left the place clean). They informed me of the manufacturer rebate that I was entitled to.

Time passed; the rebate's deadline has in the past and I did not apply for it. Much to my surprise, half a year later I received a letter from Pinnacle, reminding of the rebate and containing all necessary forms.

I have received my money back and I am very grateful to staff at Pinnacle for this outstanding customer care.
My furnace works great; the whole experience, end to end, was great.
I highly recommend this company.

WE ARE SO IMPRESSED WITH THE STAFF AT PINNACLE. EVERYONE FROM SALE /ADMIN UP TO INSTALLERS PETE & IAN WERE A PLEASURE TO DEAL WITH. WHEN FACED WITH OUR DIFFICULT INSTALL THEY DIDN'T JUST SLAP IT TOGETHER - THEY TOOK THE TIME TO GO BEYOND AND HAVE A SPECIAL PIECE BUILT & CAME BACK PROMPTLY LIKE THEY PROMISED. YOU WOULDN'T KNOW THEY WERE THERE AT ALL AS THEY LEFT OUR PLACE CLEANER THAN ORIGINALLY WAS! SINCE THEN WE HAVE HAD A FOLLOW UP CALL TO ENSURE SATISFACTION WITH OUR UNIT. PINNACLE HAS WON OUR BUSINESS FOREVER! THANK YOU PINNACLE, R&S

I recently had Gloria come in to do a Fireplace Makeover. It was the name that caught my attention, reminded me of the TV Show. As great a job as Pinnacle did, Gloria was even better. It was like having a designer at your disposal. Long story short, they removed all the brick, put in a beautiful new gas fireplace and then closed up the hole with drywall. Love it!

I have doing my research with regard to furnaces and A/c's. Received quotes from numerous companies i.e. Enbridge, Enwise, AirOne but decided to go with Pinnacle Home Solution. John Pavlus the Sales rep came over and went over quite of important items i.e. venting issues, Exisiting line sets media filters etc which was not explained but others.

It was important because we were expecting our first child and need to make sure the home was comfortable.

The showroom was exceptional. Able to see all the products first hand.

The price compared to the rest of the quotes was by far better - Cheaper and good value for product.

The installer Shawn-What an exceptional guy. He knew his stuff and explained to me what he was doing in a nutshell.

Professional - Efficient.

I would recommend Pinnacle Home Solutions- Advise / Recommendation was great. Installation is important and cant ask for a better person than Shawn.

Thanks