Peatson's Heating & Air Conditioning Ltd

From the beginning with the purchase of the Furnace and Air Conditioning and dealing with Wayne the owner (which he is down to earth and honest), to having them come in when it wasn't working well and his son Ian; explained everything and quite efficient and like his dad down to earth and hard worker; polite and was able to diagnose what needed to be done! Thank you so much and I have no problems referring your company to others.

We had our furnace installed by Peatson's in 2007 during an extreme cold snap as our previous furnace died. We have had annual service from them to keep our furnace in working order. As a result of that annual service our 15 year furnace is still in top working order.

Thanks to PEATSON's for providing such great service year over year.

I highly recommend their services.

Yasin did an excellent job diagnosing and fixing the problem with water leakage in the furnace room coming from my air conditioning. He was professionally friendly, efficient, and clean. He explained what he was doing, and adjusted multiple areas to resolve the issue. He told me he loves his job, and it showed in his work. The person (sorry, I dont know her name) who answered the phone when I first called was so helpful, and had me check on a warranty before I proceeded (it turns out I have no warranty a different installer). When I called back to book an appointment, she was again so helpful. Now that I feel confident with Peatsons services, I will be setting up a furnace cleaning with them.

Just want to extend my sincere thanks to Ian & Frank for the great service in getting my furnace operational!! They really went over and above trouble shooting the cause (frustrating I know) but found resolution & they were GREAT!!! thank you so very much! Maggie

Had York Air conditioner installed by Peatson`s only to find out that the install didn`t pass code ( installed to close to gas meter). Contacted Peatson`s to have issue resolved. Unfortunately it was a nightmare trying to get my install to pass code. Keep in mind that its Peatson`s responsibility 100% no questions ask. The code is there for the customers safety. Jump ahead eight years later and unfortunately the York conditioner fails. Contact Peatson`s and they refuse to fix my conditioner under warranty due to the above issue. Contacted York and was left to have conditioner fixed by myself. I am 55 yrs of age and have never been treated with such appalling service from the dealer or manufacturer. Good bye Peatson`s, Good bye York.

We just wanted to have our furnace and air conditioner checked over and cleaned. Peatson's installed our new furnace a few years ago, so we called them again. Frank arrived as scheduled and completed the work promptly. While here, he also took care of a no charge furnace part recall/replacement. Friendly technician, and great service (again) from Peatson's. No complaints!

When my heat wouldn't turn on, their technician installed a new thermostat, as he felt that was the root of the problem. The heat then went on, which was great, until we needed the AC less than 6 months later. The same tech came out, and admitted that the new thermostat he installed required more wiring that he didn't bother to do last time. The solution Peatson's thinks is acceptable? To come out to my house every 6 months to switch the wires from heat to AC. I know, laughable, but that's literally what they told us. It's actually great for them because we pay them an insurance deductible each time they come out, and they get to send a shiny new invoice to my insurance company.

Waiting to hear back from Carol in their office for 2 weeks, only to then receive attitude and be told after following up three more times, "Well I guess we'll need to come out again in the winter to switch them." I'd like to see if you'd be happy with having to deal with that in your house every six months, Carol. I'll just leave your phone number and direct extension on a sticky pad on my thermostat for the new home owners when I sell my house.

If it was up to Peatson's, I would have them over every 6 months. They really couldn't care less. My insurance company will be taking over from here.

These guys know what they are doing. They came right on schedule, didn't waste any minute, brought the new unit, installed everything, tested it throughout and left the place clean. What else would one expect from professionals? A+ service, thank you!

We prefer giving local companies our business, especially those family run for decades.
The sales representative did not oversell, the installation went as arranged. Furnace is quieter than our old and working well to date.
Our impression is of the company was found to be ethical and professional.

I couldn't find very many reviews on Peatson's but I decided to take a chance since our AC was busted and the heat this weekend is supposed to be blistering. They had a technician at our place first thing the next day. He had the problem diagnosed in about 10 minutes, put in a new capacitor, had the system running in about 30 minutes and gave us lots of great advice.

He didn't even remotely try to up-sell or sell us a new unit. I absolutely would use them again.