Hardwood flooring for the family room, dining room and office
We hired Invision Hardwood and Decor to replace the carpet with hardwood flooring in our new home. Dov was very professional, patient and knowledgeable. At our first encounter at their showroom, he gave us many design ideas that would fit with our vision and our current decor. He then took the time to give us thoughtful suggestions at our home. We decided on beautiful natural hickory flooring. The crew came on time every day and every effort was made to ensure that things looked perfect. They always cleaned up after each working day. There were no hidden surprises, and we were well informed throughout the process. After we completed the job, we noted that there was a small crack in one slabs. We contacted Dov, and he came back to replace the piece without hesitation (which by the way was not that straightforward given that all the pieces were already interlocked). We were always reassured that he had our best interests in mind and above all, he wanted us to be happy with the final product. They take great pride in their work and I would highly recommend Invision to anyone looking for flooring solutions and would not hesitate to use them again. I would like to add, that we went to one of their competitors Alliance flooring for a quote. Alliance was a bigger company but they mentioned that they would not even come out to the house without charging us a fee that would only be refunded if we were to go with them.
- Approximate cost of services:
- $7,000.00
- Company Response
Derek, Thanks so much for offering the public your viewpoint of us. I am always grateful for the clients we earn. It is getting much harder these days to prove ourselves as price seems to be the driving force and it just cant be to get a great job and service in this fast paced business. Ratings like yours continue to be the reason why Invision was rated as HOMESTARS BEST OF 2012.
This being your first home [and not condo] I understood the need for the education on solid hardwood versus engineered. Since completing your project I have had the pleasure of sharing you photos with other clients considering the same style of look and all I can say is that everyone agrees, your place looks AWESOME.You kind words don't go unnoticed. Enjoy the house and thanks to both yourself and Christine for valuing what Invision has to offer.