Renters of my property reported noises in the basement (I was out of the country). NIMBY personnel visited the property, diagnosed a mice problem, placed bait and charged $350 + tax. On my return, I could, as a layman, immediately discern that this was not a mice problem, but some bigger animal.
The house has a "dead" chimney and the sound was loudest at the boarded off fireplace rough-in. I also noticed that the chimney cover was broken. Sure enough, another company I called immediately diagnosed, over the phone, a raccoon invasion. (Turns out, they were right!)
I called NIMBY asking for a follow up visit. They (Brad, then Paul), literally, hung up on me once it was clear what I was asking for.
I wouldn't go as far as to call them crooked, but they sure are incompetent and unwilling to live up to their responsibilities. I am going to avoid them in the future; I'd suggest anybody who reads this does the same.
- Approximate cost of services:
- $400.00