New Canadian Drain & Plumbing Ltd

Plumbing
Toronto ON M6H 4A1
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Plumbing
New Canadian Drain & Plumbing Ltd
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93%

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Reviews for New Canadian Drain & Plumbing Ltd

Average customer rating:
9.3 10 (1170 reviews)

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Susan in Toronto
Susan in Toronto
2 reviews Etobicoke, ON
1/10

Kitchen Sink and Bathroom Faucet

I had a plumber come on a Sunday, after confirming whether or not their prices were higher on the weekend. And, the answer was no. A plumber was sent to assess the kitchen handle not staying up and the leaking bathroom faucet. It was challenging to understand the plumber as English was not his first language. I was frustrating for me and must have been frustrating for him. The kitchen faucet, one piece, needed to be replaced and I was purchasing it. There is no brand name on the bathroom faucet. The plumber told me if he was not able to source the cartridges from a supplier I would need to have the faucet replaced. He took photos and was to get back to me. The prices he quoted me I felt were high and I said so. I did not like it when he bad mouthed other plumbers. As I had not heard anything from him I called the office and was told hew as still checking into it. I had a different plumber in today from HomeStars, first class, as I had not heard anything by last Friday. I had the work done for half the price. I would not recommend New Canadian Plumbing and Drain to anyone.

Approximate cost of services:
$10.00
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Company Response

This is a fake review. We have no records of this matter or person in our systems. From New Canadian Drain and Plumbing.

Eric in Toronto
Eric in Toronto
1 review Old Toronto, ON
10/10

Re: Pipe Replacement

Our clay drain pipes were destroyed by the roots of a tree on our property. Canadian Drain and Plumbing had to drill through our basement floor and replace all the pipes.
They did an excellent job. They covered everything to make sure dust did not get on everything. They removed all dirt as they went along. We were also told exactly how they were going to do the job.
What was exceptional was how they handled my insurance company. Initially my insurance company was going to pay only 50% of the cost. This was even after I sent multiple documents describing the work done. After I gave New Canadian Drain and Plumbing permission to talk directly to the insurance company we were given 100% of the cost of the job!

Approximate cost of services:
$20,000.00
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Company Response

Our team of professionally licensed plumbers do their best to help our customers whenever we are needed, especially during emergencies. We are glad we were able to have Nima assist you in a professional, honest, and courteous manner. Your comments and recommendations are greatly appreciated.
Thank you from New Canadian Drain and Plumbing.

Greg from Toronto
Greg from Toronto
4 reviews Old Toronto, ON
10/10

Replace Shower Tap

New Canadian Drain and Plumbing is the only plumbing company will call for all our plumbing work.
A little over a week ago, we had a plumbing problem, it was not an emergency, but it needed to be resolved quickly. We called New Canadian Drain and Plumbing within an hour Nima arrived. We were particularly happy to see him again because Nima had resolved a serious plumbing issue for us on New Year's Day 2023, no less.
Once again he was very professional, thorough and personable. He assessed the problem, went out and got the part that was required and had everything completed within two hours. Not only that, but we also asked him to do some caulking which he did again with his usual professionalism.
I cannot say enough good things about New Canadian Drain and Plumbing. I only wish that all my interactions with other businesses would be as pleasant, professional and Prompt.
Thank you new Canadian and thank you Nima.
Greg Turko

Approximate cost of services:
$780.00
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Company Response

Our team is happy to hear that you are pleased with the great customer service Nima provided you when assisting you with your plumbing issue. Thank you, Greg for your recommendation and we look forward to assisting you again in the future.
Thank you from New Canadian Drain and Plumbing.

Dave Hunsburger in Toronto
Dave Hunsburger in Toronto
10 reviews Old Toronto, ON
10/10

Fixed plugged drain

My kitchen sink drain was plugged and I called New Canadians first thing Monday morning. In less than hour, Volodymr arrived and began work. It took him a few hours, but the sink drain is fixed and Volodymr also replaced all the drain piping under the sink. The final cost was exactly the same as the estimate.
I am very happy with the quick and quality service.

Approximate cost of services:
$420.00
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Company Response

Dave, we are glad to hear you are satisfied with Volodymyr’s timely service and appreciate you sharing your experience with others. Please feel free to contact us for any of your future plumbing issues.
Thank you from New Canadian Drain and Plumbing.

JJ335566TT
JJ335566TT
1 review Old Toronto, ON
0/10

Toilet (Closet) Flange overcharge

I was replacing my toilet. After removing the old one, I found the flange to be broken. I called New Canadian Drain and Plumbing at the advice of a friend.
The plumber came and ultimately bolted a new flange on top of the old flange. This companys price book for repair/replace toilet flange shows a price of $980, which is not reflective of the work performed in my home. I did not want to be arguing with the plumber, so I contacted the company afterwards. They initially agreed to refunding me $100 (although $300 would be more fair), but then reneged on this offer. I would encourage anyone to carefully consider all of their options if you need to call someone for this kind of work!

Approximate cost of services:
$1,107.00
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Company Response

You were on site with our technician and were offered upfront pricing prior to work being completed. You agreed to the quote, signed the invoice, made payment, and were satisfied with the work completed, even placing a good review for our company online. It was only after speaking to your partner that you began to communicate your dissatisfaction with the price, although they were not present during the service. We stand by the amount charged as services in condo can be difficult to complete. As you are a good customer, we offered to refund $100 in good faith, to which you continuously refused, insisting that we should return $300. We value customer satisfaction but stand by our decision in the amount to return. From New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Major water service repair

I would highly recommend New Canadian Drain and Plumbing. We had a significant leaking water service in our front yard, which was leaking into our finished basement. They came to our house within an hour, and we had a crew of 7 start the major construction repair the next morning. It was a 3 day job and they worked non-stop from 8:30am to 9:30pm. They explained everything to us along the way and worked very hard under difficult site conditions. After the repairs were completed, we were also very impressed with the clean-up. We would 100% recommend them for future work.

Approximate cost of services:
$10,000.00
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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Great professional plumbers

I had an issue with my toilet not working as it should. I called New Canadian Drain and Plumbing and they had Keivan come out to look at it the same day. He was very friendly and professional. He made sure everything was functioning as it should before leaving. Thank you Keivan and New Canadian Drain and Plumbing for the amazing service.

Approximate cost of services:
$600.00
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Company Response

We appreciate your comments regarding Keivan’s quick and efficient service. We are happy to hear he was able to assist you in a timely manner. Thank you, for your review and we hope to help you once more in the future.
Thank you from New Canadian Drain and Plumbing.

jonathan Mumford  in Etobicoke
jonathan Mumford in Etobicoke
7 reviews Etobicoke, ON
10/10

Exceptional Service and Expertise:

I recently had the pleasure of working with New Canadian Drain & Plumbing Ltd. for a significant drain repair project within my home, and I cannot speak highly enough of their professionalism, efficiency, and expertise throughout the entire process.
From the moment I contacted them, Shendon, the Field Manager, impressed me with his professionalism and knowledge. He patiently answered all of my questions and alleviated any concerns I had about the extensive repair work that needed to be done. His proactive approach and quick decision-making were instrumental in ensuring that the project progressed smoothly.
The scope of the job was substantial, requiring the excavation of my entire basement to access the broken clay pipes beneath the house. Despite the daunting nature of the task, Shendon and his team worked tirelessly and efficiently to complete the repairs in a remarkably short amount of time.
What truly sets New Canadian Drain & Plumbing Ltd. apart is their attention to detail and commitment to customer satisfaction. During the course of the repair work, Shendon identified an additional issue with my backwater valve, a problem that could have resulted in sewage flooding my basement. Without hesitation, he swiftly organized additional workers to address the issue, effectively averting a potential disaster.
In Shendon's absence, Vali seamlessly stepped in to oversee the project, ensuring that everything ran smoothly and according to plan. Additionally, Estatsan and Michael were invaluable members of the team, providing assistance and support every step of the way.
Overall, my experience with New Canadian Drain & Plumbing Ltd. was exceptional from start to finish. Their professionalism, expertise, and dedication to customer service are truly commendable. I would not hesitate to recommend them to anyone in need of plumbing or drain services. Thank you to Shendon, Vali, Estatsan, Michael, and the entire team for a job exceptionally well done!

Approximate cost of services:
$23,000.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Jonathan and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you, from our team at New Canadian Drain & Plumbing.

Private User
Private User
Private User reviews York, ON
10/10

Clay drain replacement

Was renovating washroom. Clay pipes were broken and they replaced them. They also replaced drain from house to city property line. This was 2 jobs.
Great service & workers. Professional job. No complaints.
Would hire again without a second thought.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Thank you from New Canadian Drain and Plumbing.

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Toilet replacement

Job was careful, clean and quick.
Im satisfied with the work.
I would recommend New Canadian Drain and Plumbing.

Approximate cost of services:
$500.00
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Company Response

Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you and we hope that you keep us in mind for any future drain or plumbing needs.
Thank you, from our team at New Canadian Drain & Plumbing.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about New Canadian Drain & Plumbing Ltd

Due to COVID-19 For our customers' safety, our plumbers are wearing Medical Masks, Medical Gloves, and have Disinfecting Spray with them.

Our company is the most organized and professional in the GTA. We are proud new Canadians, working hard to promote the growth of our business.

We specialize in Drain Installation and Repairs. We have quality machines to clear your drains as well as power flushing of your drains. We offer new technology drain relining without digging. We do all types of plumbing repairs including installation of new fixtures. We specialize in waterproofing, fixing leaky basements, and installation of new weeping tiles.

We hope you will give us the opportunity to prove to you that we are a quality company.

CATEGORIES
Drain Services, Plumbing, and Waterproofing
SERVICES
Drain Replacement; Back Water Valve & Sump Pump installation; Water line Replacement, Drain Cleaning,Camera Inspection, All Plumbing Fixtures Installation. Waterproofing.
WEBSITE
http://www.newcanadiandrain.com
YEAR ESTABLISHED
2001
NUMBER OF EMPLOYEES
31
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, American Express
LICENSES
Plumbing License #17784
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.