Toilet (Closet) Flange overcharge
I was replacing my toilet. After removing the old one, I found the flange to be broken. I called New Canadian Drain and Plumbing at the advice of a friend.
The plumber came and ultimately bolted a new flange on top of the old flange. This companys price book for repair/replace toilet flange shows a price of $980, which is not reflective of the work performed in my home. I did not want to be arguing with the plumber, so I contacted the company afterwards. They initially agreed to refunding me $100 (although $300 would be more fair), but then reneged on this offer. I would encourage anyone to carefully consider all of their options if you need to call someone for this kind of work!
- Approximate cost of services:
- $1,107.00
- Company Response
You were on site with our technician and were offered upfront pricing prior to work being completed. You agreed to the quote, signed the invoice, made payment, and were satisfied with the work completed, even placing a good review for our company online. It was only after speaking to your partner that you began to communicate your dissatisfaction with the price, although they were not present during the service. We stand by the amount charged as services in condo can be difficult to complete. As you are a good customer, we offered to refund $100 in good faith, to which you continuously refused, insisting that we should return $300. We value customer satisfaction but stand by our decision in the amount to return. From New Canadian Drain and Plumbing.