Had water softener installed in 100+ year-old house. Vendor's plumbing tech "finished job" and left -- NOT TELLING ME HE HAD BROKEN OFF UPPER PART OF BASEMENT SHUTOFF. When I finally noticed, I called New Canadian, who sent Vlad. We discussed what to do, and he gave me a reasonable estimate for installing a new shut off and a bypass line for watering the lawn with untreated water (something the innstaller for the softener company should have done).
When the day came, Vlad showed up as soon as City turned off water at sidewalk, did what we'd agreed to, and had me inspect the work when he was finished. Vlad then left, but remained on-call until City turned water supply back on. Vlad's soldering work on dry pipes worked perfectly when the water pressure came back; the man knows what he's doing.
Next time, I go to New Canadian first.