WAZA HOME COMFORT INC.

Our entire experience with Natural Choice was excellent. James was helpful, honest, accommodating and provided exceptional customer service from the point of first contact through to the evening of the installation when he emailed to thank us for our business and to extend an offer to contact him should we have any questions. Our installation technicians, Kyle and Kris, were awesome. Very knowledgeable and the job was completed quickly and everything was left neat and tidy. We are extremely impressed with Natural Choice and would absolutely recommend them.

Excellent quality & service. James provided us with a quote and answered all the questions we had. Setting up an install date was very quick and easy. The crew was exceptional, removed old units and installed new ones. Workmanship was top notch.

Great Company Awesome Satisfaction Guaranteed. Awesomely friendly kind very helpful explains everything thoroughly. Better then any other company i have contacted.
Thanks James and Natural Choice Heating & Cooling. We are very pleased with our service your service.

We were somewhat nervous when we started this adventure due to the cost of a new A/C and not having a recommended contractor for the job. We did get a few quotes; however, when we met James and went over our options with him to replace our air conditioner, we knew we had found the right guy for the job. After James explained the process to us, we realized that our furnace and duct work was a big part of the problem too. We decided to replace both the A/C and furnace along with the thermostat and we made a few minor changes in the basement duct work (we would highly recommend the Ecobee Thermostat system. The system is amazing, it wasn't that expensive and well worth it!! We had tried other options and returned them because they just didn't work properly). James and his staff were extremely professional and they cared about what was going to make us happy and comfortable. Although the job was expensive, the rebates do help and we anticipate our hydro costs dropping. We would highly recommend them.

We recently purchased an air conditioner from Natural Choice. James was prompt to respond to our inquiry and any additional questions. We scheduled a home visit and after James left, we felt like he had answered all our question and made us feel confident in our decision regardless if choice his company or not. No pressure at all. On the day of the install we received a message from James saying that the crew was delayed picking up the unit at the supplier and they would approximately 30 mins behind. Something so simple but when you are waiting you appreciate being kept in the loop. The crew finally arrived they we professional, politely, respectful of our home and left no garbage behind. The install was tucked away and barely noticeable. James also installed an smart thermostat and offered future assistance with programming the thermostat. (Service was above and beyond)

Very happy that I chose Natural Choice Heating & Air-Cooling for installing my new AC. Professional, courteous and reliable service is what was promised on their website - and they truly delivered on all counts. Really appreciated not being given sales pitches but instead being offered choices & knowledgeable product backgrounds and the freedom to choose under no pressure. Great job by James, Chris & Kyle - showed up on time, installed the AC, cleaned up afterwards and followed up to make sure we were satisfied. Will gladly recommend Natural Choice to friends & family.

Let me start by saying that we don't have enough words to thank and praise James and his fantastic team. They have exceeded our expectations in every possible way. They are easily in our top 3 contractors ever hired. We always start every project by doing extensive researches and interview several company with specific questions and concerns. James is very dedicated to his clients and his professionalism and friendliness are remarkable. His knowledge and no-pressure approach were greatly appreciated. The pricing was also very reasonable. We felt very privileged to have such a great experience. The whole crew was careful to keep our place tidy and the craftsmanship is second to none. Steve and Arek did an amazing job in our home. They answered all of our questions and offered suggestions as needed. We also have 2 large dogs who can be annoying for strangers and we never felt like they were a problem for them. We were very impressed with the final results. Furthermore, we had to request a last minute change to accommodate us and we really appreciated the flexibility of everyone. From the dependable skills and reliability, to a superior knowledge, to the right attitude and a very respectable work ethic, we could go on and on and on. We are more than thrilled to recommend them to anyone. Thank you for improving our home and our live tremendously.

Bought a new house last year, had to go through last summer with no AC as it was recommended we let the house settle. This year we knew we needed AC! I called and talked to about 4 or 5 different companies, some were horrible, others were ok but nothing super stood out. Then I had Natural Choice recommended by a friend/realtor, so I called them in.
James came over to check out our house and talk to my wife and I and go over everything. He was great at explaining the simple, yet basic important info such as the SEER rating, how it all works, what model would work best in our home, different costs as well as payment options that would work best for our financial situation.
One of my favourite parts was that I didn't feel like just another sale to them, he wasn't trying to upsell me to the bigger and better if it wasn't what I needed or wouldn't have made that much difference etc. He just wanted to give us the facts and let us choose.
Day of installation came, in constant communication when their installers would be leaving etc. The guys came to install and were VERY professional, friendly and did a great job from what I can tell! They even neatened up some wires and cables right around my furnace to make things as best they possible could.
On top of this I was told they would be back once the temperature hits a consistent 15 degrees so they can totally optimize it, to make sure that we get the best possible production from our AC.
From start to finish these guys have been outstanding and not only would I recommend Natural Choice, I WILL to anyone who is looking for HVAC services!!

Found Natural Choice Heating & Cooling online and decided to contact them based on the positive reviews. James responded immediately and had a quote ready for me very quickly.

Quote was very competitive and his team was in the house in a matter of days replacing everything in my utility room. New furnace, replaced the water tank rental with tankless unit and installed a new ERV. James and the install team were great, very professional and courteous and they took great pride in their work.

James & his install team were fantastic!

No pressure sales tactics, very professional and knowledgeable about the product and the process of the install. He prepared all of the necessary paperwork for the gas company and HVAC rebate. I couldn't have asked for a more friendly, honest and respectful salesman.

This includes the installation team. They took great pride in their work, left no mess and I felt very safe in using the furnace after watching the installation process.

I would 100% recommend this company for any job!

D. Phillips