Large interlocking around house and backyard sod
Finally problems were corrected accordingly.Took a while but now everything is ok.Now my question is why was not done right from the beginning?
Not happy at all with this company.I thought a larger company will be easier to deal but I was wrong.They rushed and cut corners big time.No attention to details.
Very rude when asked to fixed problems.Slopy job and not to trust when they say will come.No communication from them once you paid them.Stones are not levelled and polymer sand is not filled between.Few areas were left stones in the air without lateral support .Same with driveway curbs,no lateral support .Also the backyard is not flat levelled.A mess for the money I paid.
Last day on work site they just put sod over bumpy soil and over tree roots.I had to do sod cuts around roots.While at work,they dropped heavy tools on new sod and when asked to remove and pay attention,crew leader Jeff called me "nuts".
Three weeks after they did not returned to correct the problems.Keep saying this Saturday,than move to this Sunday. And same BS for next weekend.Again,
RESPECT CUSTOMERS FOR MONEY THEY PUT IN YOUR POCKETS!
This is my answer to company response:
First of all you did not schedule any repair.You just inform me on a Saturday morning your team will come.I told you is not a good time and I would prefer to schedule with me in advance.
A "schedule" to me means when both parties agree to a date and time.You just can not come on a weekend without prior to discuss this with client.Please let me know in advance when you are willing to come.As for the backyard sod it is kinda late after almost 6 weeks to remove established grass and re-level the soil. Anyway nice approach when a customer is not happy , your company threat with law suit.
Everything I wrote reflect the reality.Look at the pictures.Does it look right to you?
Why someone will leave a negative feedback for a good job?
There is absolutely no reason.Happy customers always leave positive feedback.This is only a response for a poor job. I'm sorry you feel frustrated regarding my review but it is only show my thoughts and feeling.I did not know being honest it gets me a law suit.If this the way you are running business be it.Your choice.
I know and hope you'll come for repairs but why you just don't do it right from the beginning?
- Approximate cost of services:
- $9,000.00
- Company Response
Hi Marius from Toronto
I'm truly sorry to hear that u r not happy with my company.
I myself came out to see your job yes there were a few issues. but we agreed on what needed to be fixed and it was done.I have already talked to the crew and they dont feel that they were rude to you but if you would like an apology they are prepared to give you one.you say that there was no communation once you paid. im sorry but that is just not true i have phone records to prove otherwise I talked to you several times after the payment was made.you told me about some additional isues you were concerned about, and I told you that we would take care of them. I scheduled a crew to come out to the property to do all repairs for you on sat. june 14th but you were unwilling to let the crew come over to do the repairs.
today we communicated via text, as i told you i would be glad to do the repairs but i just want you to be there so everything that you need fixed is repaired to your satisfaction.Please contact me when is a good time for me to do the repair for you. call me direct or text me or call the office.
I also told you today I will be filling a slander law suit against you for posting lies about my company on this website. Which I intend to do.
this review is riddled with untrue statments.
best reguards
Gregg Nugent