Leadwin Doors Ltd

Windows & Doors Installation & Service
Surrey BC V3V 3S4
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49%

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Reviews by rating (past 12 months)

Reviews for Leadwin Doors Ltd

Average customer rating:
6.9 10 (7 reviews)

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West Van Reno
West Van Reno
0 reviews Surrey, BC
10/10

Home Renovation in West Van

We purchased doors through our contractor and we were not disappointed with the quality and service of Leadwin Doors. They helped us with our purchase of doors for the first time. We didn't realize how much detail is required to get to the final purchase. It was a pleasure to work with them. I would recommend them to anyone wanting to reno their home.

Approximate cost of services:
$60,000.00
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Rhianna Designs
Rhianna Designs
1 review Vancouver, BC
10/10

Professional & Friendly

Leadwin is a professional and friendly door company. I purchased an interior door package for approximately $10,000 in October 2020. The sales rep that I dealt with was knowledgeable and friendly. They helped me out with expertise customer service and answered all my door questions. When the doors were delivered I was impressed with the quality of the doors and hardware.

Approximate cost of services:
$10,000.00
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Disappointed in Delta
Disappointed in Delta
1 review Delta, BC
0/10

Never again!

I could not be any more disappointed with the craftsmanship of my Leadwin Doors. The doors bottom rails are different heights, the SDL bars do not have shadow bars, the top and bottom of the doors were not painted, and the hinges are not stainless steel. The companies customer service shenanigans are the worst I have ever experienced trying to resolve these deficiencies.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Hello, as the owner of Leadwin Doors I would like to further review your complaint. I'm surprised to hear your experience with Leadwin Doors was a negative one as we do stand behind our products. Please contact me directly at 604-589-4717 extension 6 to further discuss this issue. Looking forward to hearing from you.

Private User
Private User
Private User reviews Vancouver, BC
0/10

Renovation project/new construction

The original quote was reasonable when I contacted their salesperson, Sven. However when it came time to deliver the doors they delayed my project by over 2 months. They would do partial deliveries, for example a front door with no side lights! The glass came over a month later! Finally they wouldn't finish the job until they were paid in full first. I would not recommend using this company.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello, after further review we spoke with "private user" regarding the partial deliveries and glass delays. In our industry staggered deliveries and glass delays are common. Any backorders do not get charged a delivery fee. As for the glass delay, our suppliers dictate the time frame of when it is received. We advise our customers up front when orders will be ready and if there are any delays as best we can. Also, as a COD customer (cash on delivery) our policy is 50% deposit and the balance when shipped. The customer is advised of these policies which is outlined in an email. Leadwin Doors stands behind their products.

Paul in Walnut Grove
Paul in Walnut Grove
1 review Langley, BC
10/10

French Doors for a kitchen Reno

We had a major kitchen makeover and renos done. While our general contractor could have provided better and timely service, the door sub-contractor, Leadwin, was absolutely first rate. They even covered errors made by the general contractor and did so promptly and without additional charge - because they felt badly for us and did not want their product or name to suffer. Bruce and Rick were amazing. Great people and great company. Honest workers who care about customer service.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind review. We appreciate the feedback.

Roberta in vancouver
Roberta in vancouver
10 reviews Vancouver, BC
8/10

provided doors

we did a complete reno on our 1912 heritage house. we chose wooden doors from leadwin because they offer a wide range of styles including a heritage style that matched our house's era. we chose a shaker style. they were patient with us and knowledgeable and efficient and delivered the doors when promised. the price was mid range but we found the prices to be reasonable for wooden doors. they look beautiful. every time i go through one of my doors i think "oh, what a beautiful door". our exterior door style was not a stock door but custom manufactured for us. the interior doors on our upper floor were also custom manufactured because we wanted the doors to be thicker matching our exterior door thickness. our doors were manufactured right here in b.c.

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review. We appreciate the feedback.

Petra from Vancouver
Petra from Vancouver
10 reviews Vancouver, BC

First Review

10/10

Custom 4ft Door

Sven is easy to work with. Good quality, good price. He listened to our design and made it to order . No problem with a 4 ft custom door. Very pleased with the results.

1 of 1 people found this review helpful.
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Company Response

Thank you for your kind review. We appreciate the feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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