So we've had this Jenn-air stove for a couple years, which be bought from the Brick and suddenly the fancy front panel buttons stop working. We call JennAir and they recommend a certain Toronto appliance company to come and diagnose the issue. We call them and a somewhat surly person gives me a four hour window, during the weekday that I have to be at home. Well unfortunately, running a busy online company I can't sit at home all day, so that wasn't going to work. I call JennAir back and ask whether there are other options available. They give me a couple others, one who didn't answer their phone, and then Leading Maytag.
They can come on Saturday! They send Sam, their technician, who calls me Friday night to narrow the time, then shows up right near the time he calls. He diagnosed the issue and determined we needed another part from JennAir. He left and ordered the part.
Although longer than I wanted (about a week and a half) the part arrived. Shawn, in customer service manning the phones, let me know the schedule for delivery as best he could, and it actually arrived a couple days before Shawn said. (underpromise and overdeliver)
I said I needed the install to again be on a Saturday so they set up a time with him again. I called the day before and said my schedule had changed and I could manage to be at home during a weekday afternoon. No problem. Sam changes his schedule, again calls the night before to confirm. As a sidenote, I have been meaning to get a new fridge filter for a while, so I asked him whether he had one. He said he'd look into it.
The next day, as promised, he calls before his arrival. He comes with the part, and the filter, and even helps me install the filter.
Quick and easy installation, and I'm quite happy with Leading Maytag. I'd highly recommend them.
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