Laird & Son Heating & Air Conditioning

When we had emergency during big Toronto freeze and our heat went down in our 4-plex they said they could not help us because they do not fix radiators, despite the fact that the boiler was bought from them and paid annually for maintenance agreement. Had to contact another company in emergency who discovered the problem was with the boiler. Called Laird & Son to fix, but they said the could no longer service it because another company had touched boiler and they could not be responsible for any damage by other company! Unprofessional on phone (rude). Lastly, did not honor warranty on boiler purchased from them. Claimed company relocated to states. Treatment we received was almost criminal and ended up costing $$$.

We had an excellent experience from start to finish. Ron and Kimberley were very professional, efficient and customer-focussed ensuring that all of our needs were met. Arty and John who installed the air conditioner were extraordinary; both first-rate, highly skilled and incredibly pleasant. A sincere thank you for the superior customer service and flawless installation of our air conditioner.

I was quoted on a straight-forward hot water tank install. The tank went in smoothly, but when it was turned on water started dripping from the relief valve threads. The installers were not sure why it was doing this, but thought it might be a defective tank so installed another, which was good of them. Surprisingly the new tank was leaking too! Their suggestion was to try a third tank, but that it would be the next day before they could get another. Well before they could come back, the dripping started to slow down and eventually stopped (except for the occasional drip on a major reheat cycle). This is where I would say their service was relatively poor. Rather than investigate the issue, they left it as is. Frustrated I did a little research on my own and found that it could be due high water pressure. So using a $10 water pressure gauge, which they claimed they don't have, I found that my water pressure is marginally higher than the norm. I'm not sure why they wouldn't have checked this themselves, but they said it is relatively uncommon in Toronto. When I raised the issue with them they said I would need to call a plumber to resolve the high water pressure issue since they aren't licensed plumbers themselves. The kicker is the hot water tank has a really good warranty but it does not apply if the tank is not installed properly including with high water pressure. While I can appreciate this issue from their side, I know many companies strive to provide very high levels of customer service. I would say in this case, they could have done more to help resolve the issue, especially considering it was due to something they overlooked as part of their install. Instead they left me to resolve the issue myself. Since they didn't even suggest a plumber, if anyone knows one let me know since now I need to find someone to repair my brand new hot water tank installation.

The guy showed up on-time. He was polite and professional. After he finished, he asked me to come downstairs - he explained a few things that were quite helpful (settings for humidifier).

Did a thorough check of system - external and internal. Filled with nitrogen to locate/identify system leak.
Came back following week to check system - type of leak.
Offered several potential solutions and provided estimate of cost.
No pressure to sign.

Bryan is amazing. He provided excellent service and went above and beyond. He was polite, professional and showed me how to better maintain our furnace. I highly recommend Laird & Son.

Mack W. came to our house on July 20, 2015. It was for our furnace annual maintenance. Mack is very polite and helpful. He also fixed and unclogged the leak in the drain fitting. Further, he replaced our air humidifier pad. I strongly recommend him.

As always, great service contract work by Mack from Laird and Son. I have alwys highly recommend this company for product selection, installation and follow-up service, something the big box DIY stores cannot supply.

Dave

We had a new furnace and humidifier installed by Laird. We initially met with Brian who was very courteous and went over all our options. The installers came on time and left everything neat and tidy. We were very satisfied with our experience.

The men that came to install our furnace came the day before to measure and figure out what they needed for the installation. Dave, particularly had the patience and the expertise to deal with our older home. The men were friendly, cleaned up after themselves and left me with the confidence that the job was well done. A separate visit for our older Navien, tankless water heater that was installed poorly by someone else, has been given new life: again done with confidence and a smile.