King Of Floors, The

Floor Laying & Refinishing
Surrey BC V3S5K7
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81%

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Reviews by rating (past 12 months)

Reviews for King Of Floors, The

Average customer rating:
8.2 10 (41 reviews)

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catherine logan from Surrey
catherine logan from Surrey
1 review Gibsons, BC
10/10

flooring

We recently renovated our living and dining areas.
We were extremely satisfied with the service, quality and cost we received at King of Floors. The staff are very knowledgeable and they have the best selection and prices in town.

Approximate cost of services:
$4,200.00
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George from Surrey
George from Surrey
1 review Surrey, BC
0/10

1300 SQFT HARDWOOD FLR

My wife and I went to purchase some flooring for our home we entered king of floors Surrey the staff was friendly and pleasant. Troy the Manager gave us what seemed to be sound advice. Our biggest worry was that our dogs wood scratch the wood. But Troy assured us several times that if we went with the higher grade wood it would be fine the dogs would not scratch the would. Needless to say after one week the dogs have destroyed the floor with scratches, we had there nails clipped used booties anything to stop this process. I went ino the store to confront troy with this and all he would say is I never said hardwood wont scratch over and over, I said yes but you said the dogs wouldn't scratch it , he just kept babbling the same thing I never said hard would wont scratch , then kicked me out of the store.

Approximate cost of services:
$7,000.00
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Company Response

George from Surrey,

In response to your review of our store we just want to say that we are sorry that you are not happy. Troy has been with our company for 20+ years and has exceptional knowledge of the products and the durability of it. It is our policy to never advise a customer that wood will not scratch because of course being wood it will scratch. Dog’s nails are especially hard on wood but if a customer is considering putting a real wood product down we always suggest using a hand scraped or brushed product to hide these marks.

As for Troy kicking you out of the store, we had several witnesses (staff, owner and customers) at the store that witnessed you come at Troy in an aggressive, irate state, using profanity at the point of yelling. In order to avoid a physical assault and to avoid our other customers feeling threatened you were asked to leave. Our customers and staff safety are paramount to us.

TRW from Vancouver
TRW from Vancouver
2 reviews Vancouver, BC
10/10

laminate flooring

Fantastic product at a very low price. The layout of the warehouse makes it easy to decide on the product you want. We chose what we liked, and got advice from Ivan on which underlay to use. A great deal was offered and we were ready for our project! We are so happy with King of Floors and will definitely return for future flooring needs.

Approximate cost of services:
$3,000.00
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Donna from WHITEHORSE
Donna from WHITEHORSE
2 reviews Whitehorse,
6/10

renovating kitchen

Very good prices. Many road bumps along the way dealing with the online person, however the owner called me directly and assured me my flooirng is on the way. I am upgrading my rating.

Review has 1 previous version
Approximate cost of services:
$375.00
1 of 1 people found this review helpful.
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Company Response

Dear Donna,

I am sorry for the length of time it has taken for your order to get processed. This is not normal and I understand that there was some problems in sending your credit card information to our billing department. When it was decided that Paypal was to be used we had were closed for the Christmas season. I assure you we try our absolute best to take care of our customers. Thank you for the feedback and we appreciate your business.

Brett
Manager
King of Floors

Dorthy Rossi from Surrey
Dorthy Rossi from Surrey
2 reviews Surrey, BC
10/10

laminate flooring

I received excellent service from Ross, he was very knowledgeable and informative as I had special requirements( a dog) Ross went over all the different types of flooring and what would work the best for my situation

Approximate cost of services:
$2,000.00
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Lori from Surrey
Lori from Surrey
3 reviews Surrey, BC
10/10

Transition Boards

The associate was very helpful in recommending which boards to use and offered an exchange if it wasn't suitable. We did end up having to return the boards and the replacements were of a higher value - they still honored the exchange.

Approximate cost of services:
$200.00
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Kim from North  Vancouver
Kim from North Vancouver
8 reviews North Vancouver, BC
10/10

Replacement of Floors

I purchased my bamboo floors and my laminate floors from King of Floors. They had a good selection and their showroom is huge. The price was comparable to other places but I liked the colours that they offered. The staff were helpful and seem to know their stuff.

Approximate cost of services:
$5,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about King Of Floors, The

King of Floors is 100% locally owned and operated and has been flooring homes in the western Canada since 1985. We travel the world over and buy factory direct so that we can pass the savings directly onto you. With our 85 thousand square foot warehouse and showroom we have ...
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