King Of Floors, The

Floor Laying & Refinishing
Surrey BC V3S5K7
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81%

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Reviews by rating (past 12 months)

Reviews for King Of Floors, The

Average customer rating:
8.2 10 (41 reviews)

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Private User
Private User
Private User reviews Port Coquitlam, BC
3/10

Floors for Rental Project

I liked the friendly staff at King of Floor and I like Troy who gave me great prices for two different projects I was working on around the same time in 2015. Everything is fine at the time of purchase.

However, I was given two different manufacturing runs of the same type of Laminate. The boxes had slightly different marketing designs on them but the UPC was the same. Anyways, long story short after the installation I realized that half of my floor was slightly thicker. So at the joint months later its now cracked along the edge.

These guys should know better. When I mentioned that this happened they blamed me and the installer. Sure I'll take part responsibility, but they should know better than to give you two different batches from the manufacturer. After studying manufacturing processes and researching if this is normal, manufacturers recommend that you use the same batch run per job for continuing. - Bad on you guys for selling inappropriately.

The upside is that Troy looks out for you and provides good prices. And the other staff agents are just as nice and helpful.

Approximate cost of services:
$5,000.00
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Alan in Langley
Alan in Langley
1 review Langley, BC
10/10

return some extra flooring

I took forever to finish my flooring! I was right within the 90 days to return and thought i would have a problem getting my money back on the extra floor I didn't use. I made sure the boxes were still wrapped but wasn't sure about the 90 days since i took so long installing.
Customer serviced looked up my order and said OK return is worth $1050.00 now just drive to the side door to drop off your boxes. At the side door the boys in the back were great they didn't even want me to touch any of the boxes, they did all. I found the experience unbelievable. Good work King of Floors! And yes i got full credit!

Approximate cost of services:
$1,050.00
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Fernand in New Westminster
Fernand in New Westminster
1 review Richmond, BC
10/10

Condo Renovation

I was nervous about using Laminate Flooring because of other installations I had seen in our complex. ( Very Bouncy ) Brett advised us that their products were very solid especially with quality underlay. The Reno went as planned and we are extremely pleased with the product. The whole project was finished on time and with minimal disruption, because of the quality people we had to deal with, from Brett to the installers, Peter and his crew Mackenzie and Matt. We highly recommend this company.

Approximate cost of services:
$2,000.00
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Dr Harjeet Makkar in New Westminster
Dr Harjeet Makkar in New Westminster
2 reviews New Westminster, BC
0/10

Poor Return policy.Exorbtant prices.

I would recommend this place to you,if you dont care about your pocket.Poor location & exorbitant prices.They have bunch of lame lame excuses to present & not take new well packaged flooring return. Avoid this place,learn from other experience.

Approximate cost of services:
$1,200.00
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Company Response

Dear Dr. Harjeet Makkar;

In response to your review of our store, I would like to clarify with you that our company return policy, which is clearly posted in our store and on our website, states that we will happily return products as follows:

“Floors can be returned for a FULL refund for up to 90 days. The boxes must be DRY, unopened, undamaged”

Unfortunately, the 2 boxes you brought in for return were absolutely soaking wet and therefore we were unable to accept them.

Further to your claim that our prices are exorbitant - the 12mm laminate which you purchased was clearance priced at $1.19 per square foot.

If you have any further questions please feel free to contact us.

King of Floors
604-591-6811

Monica in New Westminster
Monica in New Westminster
1 review Surrey, BC
10/10

Product and Service

I am very happy with the choice of flooring that we made.
With great advice from staff. I am thrilled with the quality and look of the flooring at a great price.
Thank you.

Approximate cost of services:
$7,000.00
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Eric from Habidex Renovations
Eric from Habidex Renovations
12 reviews New Westminster, BC
9/10

Hardwood flooring

Huge selection, a busy and well orchestrated enterprise. Probably the best choices of anywhere. Come with your sqft area and number of stairs if you have any. note that in many cases you will need a hefty vehicle if your choice adds up to alot of weight.
They have underlayments too.

Approximate cost of services:
$600.00
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MICHELLE COHEN from Delta
MICHELLE COHEN from Delta
1 review Delta, BC
10/10

Laminate Flooring

Excellent variety, amazing prices, and unbeatable customer service!!! Troy and Brett were so knowledgable and made the experience of our flooring renos needs top notch! All of our questions were answered and telephone calls were always returned the same day! For future flooring needs I will only shop at King of Floors in Surrey and recommend this store to everyone!!!

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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DChow
DChow
15 reviews Delta, BC
10/10

Finishing Items

It was too bad we didn't find this place before we purchased flooring from a different company. The selection at this place is insane: there is lots and lots to choose from.

We did purchase moulding and vents to finish our flooring job, and we found the floor staff to be professional and helpful.

Approximate cost of services:
$160.00
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art thurston from Surrey
art thurston from Surrey
4 reviews Surrey, BC
10/10

flooring

King of Floors advertising always caught my eye so we checked them out. It was much more impressive than we ever imagined. Thanks to Ivan we settled on brushed flooring. It has worn well with our two dogs. I would recommend King of Floors.

Approximate cost of services:
$6,700.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about King Of Floors, The

King of Floors is 100% locally owned and operated and has been flooring homes in the western Canada since 1985. We travel the world over and buy factory direct so that we can pass the savings directly onto you. With our 85 thousand square foot warehouse and showroom we have ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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