I was very impressed with their communication, setup, speed, and the quality of their technicians.
The initial visit to assess our space was worth the service call fee, as
we had a weird basement in-floor heating setup that the previous owners stuck onto the existing water heater (supposed to have a different kind of tank or a separate one). Nicholas laid out all of our options and patiently answered all my questions. I did not feel like there was any pressure to go with the most expensive route.
The appointment process was quick and smooth (within a week). They came at 9 am to remove the old rented Enercare tank and installed the new one, cleaned up and were out by 3 p.m.
They seem to genuinely care about the quality of their own work and I would definitely call them again for plumbing, AC, HVAC or other-related work.