Hoerner Heating & Plumbing

Very early Monday I emailed a request, around 9am Tracey called me and by 3pm two plumbers were at my door. Safely wearing all the required PPE that I had asked for.

They worked rapidly, in silence and left the place immaculate.
Did an excellent job!
Right away I felt my kitchen pipes and leak were in good hands.
Stephen said that he was born to be a plumber.
Cannot get more reassuring than that.

I needed a new hot water heater and the team came and provided me one, as well as installed new pipes for venting as the old ones were not to code. I have to say the demeanour of the staff was very professional and I could hear Clare teaching Another staff member as she went. She was patient and also got my work done. Kudos to the team

Hoerner Heating & Plumbing has no equal - in my experience (as a building design professional) of years spent searching for professionals with whom to collaborate on building projects.

The Staff at Hoerner Heating & Plumbing, from those answering and relaying emergency inquiries to those working in-the-field, consistently and thoroughly have all proven themselves to be technical and customer-serving experts and professionals.

Unreservedly, I will continue to recommend and hire Hoerner Heating & Plumbing for the outstanding technical and customer support of all its staff.

I required my boiler to be fixed during the COVID-19 shut down. A challenging time for a service call but the company had clear measures in place for a contactless service call to ensure both technician and customer were safe. Not only did I get a reminder about my appointment the day before, but I was also sent an email with a picture of the technician so I would know who to expect to be arriving at my home. Such a great service!

Unfortunately a part was required but not available due to the COVID-19 shut down and it would be a bit of a wait for it to arrive. The temperature was unseasonably low, and I was offered to borrow heating blankets & space heaters. While waiting for the part to arrive, Emma (from the office) stayed in touch keeping me updated. The two technicians who worked on the boiler (Derek and Nick), and Robyn from the office, were all so great to deal with and were so pleasant, and professional.

I received such great service. Hoerner's goes above and beyond for their customers and I will never use any other heating and plumbing company.

We had a plumber visit and fix a pressure issue in our shower. Service was excellent and prompt. Zahir was helpful and cleaned up afterward. Shower now works perfectly.

Hi Emma, I just wanted to say a big thank you for today. It was so much appreciated! Derek resolved the problem right away and pointed out a few other concerns. He was great! Very knowledgeable, professional and friendly.
I should of called you guys first but I called the number on the tank. Lesson learned!! I also appreciated Derek’s concern and caution for Covid 19.... a must in my household. Thanks again and have a great summer!!!

Hoerner has fixed multiple different things for me including a leaking shower, broken A/C, suboptimal heating, and plumbing issues in our laundry room. Each visit is fairly priced, never get upsold though am an easy target for it, and super happy.

I have used several plumbers over the years and this time I tried Hoerner. They were professional and courteous, and very safe by wearing masks and cleaning the work areas afterwards. Their office staff was knowledgeable and friendly. They were clear about the issue and what the costs would be. They made sure it was fixed right and didn't cut corners. I would use again and definitely recommend.

Who can garden without a hose? Winter finished off an old outdoor faucet. Hoerner was fast, easy to arrange, took all the appropriate precautions and got me back in the garden . They are my plumbers. This is their third job for me. Quality is terrific and they are a pleasure to deal with. Pricing is competitive and I never worry about whether or not they’ll do a good job.

Good, friendly service. In and out with no fuss and very respectful of distancing at this time of requiring physical distancing.