Hoerner Heating & Plumbing

I had Hoerner come by to fix a badly leaking shower spout, and take a water sample, to be analyzed for filtration needs.
The shower cartridge and shower trim was unbranded, but after checking with colleagues the plumber identified the brand, and sourced a replacement cartridge from a nearby plumbing supply house within an hour. The plumber was clean, friendly, communicative and fixed the problem.

Hoerner is responsive and has fantastic communication. Nick showed up and identified the problem. I'd have to find the faulty part (cartridge) before a final resolution can be implemented. However, it's peace of mind knowing that repairs are still possible.

I'm not looking to overhaul my old kitchen right now. It would be a gigantic job so a full evaluation is required. Regardless, I feel better after an honest assessment from Hoerner. I will be contacting them again once I find a new cartridge so that they can install it for me.

Hoerner installed a new laundry tub for me which had to have some plumbing modifications. Claire arrived promptly, and gave me three options regarding taps and plumbing work. I decided on one of them and the job was well done. Claire was very professional and pleasant in her customer service.

Hoerner deserves 15 stars out of 10 stars!! The company and its employees are incredibly responsive, detail-oriented and technically skilled. Real people answer the phone, they listen to you, they respond and they call back!! My 30+year-old slant fin boiler at my Toronto triplex DIED on Friday December 3rd. I called at noon. Matt arrived at 1:45 pm the same day. Matt and Jay worked ALL weekend and until 8:30 pm on Sunday to ensure my tenants had heat. My tenants and I are BEYOND impressed with their respectful attitude, attention to detail, the care taken with our floors, walls etc. I appreciated Matt's ability to explain the issues and options and problem-solve. He also was patient with my questions and his answers helped me make the right decisions. I recommend them!!!!!! I had quotes from another company and Hoerner was 30 to 40% less and with a billion-times better attitude.

Hoerner replaced a shower panel with one I found on Wayfair. Took 2 people 6 hours. Thought it was a little pricy as they had 2 men replace laundry taps that took 6 hours the week before for $600. The work was well done and they were friendly and communicative.

Needed to temporarily remove a radiator for a renovation. Everyone I dealt with at Hoerner was professional, kind and courteous. The professional they sent who quoted us and subsequently did the work was excellent - knowledgeable, informative and thoroughly competent.

I have used Hoerner plumbing for many years. This time it was a difficult clogged kitchen drain that required many attempts and took about 4 hours. Nathaniel was outstanding. He thought it through, had a step by step problem solving strategy and followed it through, carefully and thoroughly. He was patient with my questions and was very nice to work with.
I have used Hoerner many times and remain loyal to the company.

I've always had positive experiences with Hoerner Heating & Plumbing, so when my clean-out caps needed replacement, I called them up. Joe Reynolds was dispatched to handle my job, and I was not disappointed by his skill and efficiency. Joe was professional, polite and nice to deal with. He completed the job quickly and efficiently. Overall, Hoerner provides excellent customer service and value for its customers

We’ve used Hoerner a number of times now to service our boiler and radiators, and most recently to extend our gas line to hook up to a new gas stove. They have always come out in a timely manner, and everyone we’ve dealt with has been extremely friendly and knowledgeable. In particular Lloyd, the technician who extended our gas line, went above and beyond to make sure the new stove fit properly into our cabinetry (really not even technically part of his job!) and made sure it was all operating properly and safely. Very happy with these guys and will continue to use them.

We have worked with Hoerner for both plumbing and HVAC issues in past which is what made this situation particularly painful.

In short, we needed our toilet repaired and the Hoerner team member came on a Thursday to evaluate and then determined it could not be repaired. They then replaced it on the Friday. On Friday evening, we looked up at our dining room ceiling and saw a water stain that was wet at the time--right under the bathroom that was worked on. I assumed it was just a coincidence and booked a time to have this evaluated by Hoerner. However, over the weekend, it dried out even though we ran our shower and bathtub for over an hour each.

They came out the following week and determined that there was no value in opening this up since there was no active leak. Since we have lived in the home for 7 years and the water appeared on the same day of the work, I asked about this but they told me it was just a coincidence.

I even talked to the customer service manager who I had enjoyed talking to working through HVAC and plumbing issues--and she explained to me that these coincidences happen even if improbable.

All to say, I went from being Hoerner's biggest fan to an ex-customer. I think the moral of the story for me and Hoerner is that they are a great company if all goes well--but the moment it does not, they will not take any responsibility.

Just something to keep in mind.

Edit--while the thing dried out, this is what we were left with and now will get repaired.