This review has been removed by the author.
This review has been removed by the author.
Thank you. It makes us happy to see our customers happy.
Installation hardwood all over my house
We aprreciate your business and Thank you for your feedback.
When we visit the job site for measurement as a responsible company guaranteeing professional work, it is our job to make suggestions to customers in terms of what's best for their floor. Customers have the right to accept or refuse the suggestions. Recommendations are nor forced or neither conditioned for customers to purchase. Once the customer is made aware of all possibilities it is their choice to choose the option or refuse it. In past based on customer feedback, as many customers don't know about flooring, we have developed this opportunity to keep the customer fully informed prior to install so incase if they do plan to change something in near future it will save their cost to do it at the right time and also if any change does happen in the services; we are prepared ahead of time to avoid any delays.
Also 30 days policy of return applies to pick ups only any job that is installed by Guildcraft Floors doesn't have that time line and that is why with out any further delay the returned box was refunded instantly on Customer's credit card. Once again if customer is not okay with the pricing of certain services they can simply say NO.
Further more we are very competitive in our pricing. All charges for additional services are pretty standard as in the market.
In response company is not responsible if a customer books an install with out taking a delivery date. Deliveries are booked based on first come first served basis and same order is followed for rush deliveries as well to be fair to all customers. Material was delivered on Friday as committed. Invoice is cleared by customer.
Thank you for your business.
hardwood floor and Installation
We appreciate your feedback Thank you
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This entry did not meet HomeStars review criteria.