Guildcraft Floors

I discovered this company through a flyer. It looked cheap and the wood seemed nice. I also recommended the company to a friend of mine. At first we chose a engineer floor that was estimated to take 4 weeks to deliver. We wanted the engineer flooring to be delivered as soon as possible, so we chose a different flooring that could be delivered guaranteed within a week & they ask 30% for deposit . After 6 days , I called them to ask the time they delivery the next day ( I have stay at home to accept the delivery, however they did not drop off the wood or call us) but they can not answer . After 1 week they can not tell us a specific day to delivery . We kept calling the company , warehouse and head office and they kept transferring us to different lines and were unhelpful. This was a very frustrating process that wasted my time and my family's time. At last on the 8 th day the supervisor noticed that : the delivery will be on Friday this week ( late about 5 days ) , but I'm not sure it's on time or not & it's too late for us . My husband booked off an entire week off work to do this project. We even offered to come and pick it up ASAP when they have them or a refund but they refused ( because they mark on the invoice , exchange only ) . This company is neither honest or reliable.
I have ever phoned to ask my credit card company to cancel that invoice but they said I have to wait them for 1 more week ( because the floor often is delivery in 2 week ) and I think to ask Consumer Association Office about my situation . Even though I mentioned the delivery cannot exist beyond one week, they assured me it would be on time ( they marked on the invoice ) .
I would not recommend this company to anyone .