Guildcraft Floors

Terrible time with Guildcraft. I puschased laminate and hardwood at the mississauga store and arranged to pick it up at their hwy 50 store. Started with the laminate and ordered it for pick up 3 days ahead. Was told to come in at 10:15 as they had alot of deliveries that day. After a trip down and several calls picked it up after 5:00. When it came to the hardwood we asked for 20 of the 33 bundles (paid upfront for all). When we went to pick it up they had 10 only. I had a professional put the hardwood in. With each nail the top of the wood splintered or cracked ....the WOOD FELL APART ON INSTALLATION! We stopped installation and took back the unopened boxes (did not include the opened as I was told only unopened boxes could be returned). The hwy 50 store took back the hardwood and 2 boxes of laminate then said I had to have the mississauga store ok the refund, for these boxes. Hwy 50 refunded my money for the product not picked up. When I contacted mississauga they refused to give me my money back as on the contract it says no returns or refunds. When I stated it was because of a faulty product they said that was my fault because I bought millrun. I asked the salesman what millrun was he said that the ends can be a little rough, the example looked great, so I choose it. The manager said that I should have researched it before buying it...so in other words why would you trust our salesperson? I made a couple trips down to hwy 50 because I was told they would clear it up and email hwy 50 (giant floors) when I got there nothing was sent or resolved. the last one the manager said to go down and have them call her when I got there, she did not come to the phone. So I asked for my 7 boxes of hardwood and 2 boxes of laminate back and they said I had to pay for the other 23 for that to happen. So now they have my money and my hardwood! THERE ARE SO MANY OTHER HARDWOOD STORES STAY CLEAR OF THIS ONE!