Gem Windows and Doors

Windows & Doors Installation & Service
Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (422 reviews)

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G&J  in etobicoke
G&J in etobicoke
2 reviews Toronto, ON
10/10

window and front door replacement

We recently had 8 large windows and a front door replaced at our home. The sales service was excellent; we were given much information about the range of products with a variety of options. Whenever I had a question, my calls were returned quickly. The installers were friendly, hard-working and did a professional job. They cleaned up very well and protected all flooring surfaces in my home. The look of our house has completely changed; amazing curb appeal! Thank you to the GEM team.

Approximate cost of services:
$20,000.00
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Company Response

Thank you for taking the time to write a review, it is always nice to hear from our customers. Our team, from in the office to out at the sites, are exceptional at what they do.

Hope you enjoy your new look for many years to come.

Ross Ruffolo from Toronto
Ross Ruffolo from Toronto
3 reviews Toronto, ON
10/10

Windows and enters doors

Gem Aluminum installed Windows and doors on my house and garage . The work and their quality of the doors and windows are beautiful. I would recommend Gem Aluminum to family and friends. Spiros and his Office staff are wonderful to deal with .

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you, Ross. GEM is a family business and our office atmosphere reflects the personalities of our staff. We have multiple generations who have chosen to work in our family business.

Katherine in Mississauga
Katherine in Mississauga
1 review Toronto, ON
10/10

Door Installation

We recently had our front door installed by GEM and absolutely love it! The door looks so nice; love the color and the glass design. The installers were very professional and cleaned up after themselves. Everyone at GEM was very helpful.

Approximate cost of services:
$3,000.00
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Company Response

Changing your front door can add a whole new look to your home, we are happy to hear that you are pleased with your door.

At GEM we have such a selection and great staff to guide you, that getting you that dream door goes from impossible to possible.

Hope you enjoy your door for many years to come.

handy in Cooksville
handy in Cooksville
5 reviews Mississauga, ON
10/10

Replacement of 35 year old patio doors

We have been so very pleased with the work done by Gem that we have just had them back for the third time. We replaced our old windows in the front of the house first, three years ago, then did the back of the house last year, and now have replaced the last two sets of patio doors .
Jim , in the showroom, explained our options each time, and had good suggestions when he came out to measure the job.
Joe and his staff arrived punctually each time, did excellent installation work, and cleaned up thoroughly afterwards.
We have recommended this company to several friends already.

Approximate cost of services:
$4,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write this review, we really appreciate customers like yourself. It is because if the great service, products, installation and valuable repeat customers that has kept this business going for over 56 years.

3onice in Toronto
3onice in Toronto
1 review Toronto, ON
10/10

MUDROOM PATIODOOR

THIS IS THE SECOND TIME GEM HAS DONE WORK FOR US. \WE WERE VERY HAPPY WITH THE INSTALLATION . tHE DOOR WAS INSTALLED ON TIME AS PROMISED AS WE WERE ON A TIGHT TIME LINE . tHE INSTALLER CLEANNED UP ALL THE CONSTRUCTION MESS FROM TEH REMOVAL YOU WOULDNT OF KNOWN THERE WAS ANYTHING DONE, pricing, quality, and installation was all great. Have recommended them to our friends and family.

Approximate cost of services:
$3,700.00
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Company Response

Thank you for the review and repeat business.

We do our best to help customers meet their times line and budget, happy to hear we were able to delivery for you.

Regards,
TEAM GEM

Windows by Gem in Toronto
Windows by Gem in Toronto
1 review Toronto, ON
10/10

Product and service

I have dealt with Gem windows through the years, and have always found them to be extremely helpful and professional. I have windows from them from 1995 and 2009, and now in 2017, when I needed to replace a broken part, they immediately gave me the part no charge!! I couldn't be happier!!

Approximate cost of services:
$40.00
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Company Response

Having such loyal customers like yourself really help GEM Windows and Door be one of the oldest window and door companies in the GTA. There is something to be said that over a 20 year period you were able to have your windows replaced and serviced by the same family run business.

Thank you so much for your review.

Regards,
TEAM GEM

Private User
Private User
Private User reviews Toronto, ON
10/10

Motorized Blinds

Recently had GEM windows and doors install motorized blinds in my home. Installers were professional and careful without damaging floors or walls. We are happy with the installation and the overall experience. Thank you!

Approximate cost of services:
$4,400.00
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Company Response

Window coverings is one of the many add-on's that our customers can take advantage of.

Thank you for the kind words, we are happy when our customers are happy!

Regards,
TEAM GEM

B.M. in Etobicoke from Toronto
B.M. in Etobicoke from Toronto
4 reviews Toronto, ON
10/10

4 Windows and Patio Door Replacement

This is the 2nd time I have used GEM Windows for replacement of old, inefficient windows.
The job consisted of replacing two kitchen windows, French doors, a bedroom window and an en suite window.
From start to finish GEM did a great job. The initial site visit and quote was done by Jim and a followup done by Ziggy the installer just to ensure measurements were bang on. Jim also called an additional time just to double check before the factory manufacturing commenced.

The duration of the installation was estimated as two days. However as the first day progressed the installation team was able to turn the job around by the end of day!
The crew of 3 lead by Ziggy were prompt, professional and efficient with their time. They did a fantastic job and cleaned up the site before they left.

We are very happy with the final job and would highly recommend GEM for window and door replacement.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for taking the time to write this review.

It is thanks to long time customers like yourself that GEM Windows has been able to be in business for over 55 years and counting.

Our installation teams are the best, quick, efficient and tidy, giving you the customer a turn key solution to you renovation project.

Hope to work again with you in the future.

Regards,
TEAM GEM!

Private User
Private User
Private User reviews Toronto, ON
10/10

Superlative customer service!

My wife and I came in looking for a replacement hinge lock for a casement window in our townhouse. I wasn't in a good mood because the first few places we tried weren't helpful. Well, that soon changed; Melissa greeted us like long lost family members and made us feel comfortable right away. The part we needed was so small it's not something Gem normally sells, but Jim found what we needed and simply gave it to us -- he wouldn't let us pay. We were very impressed with that, and are now planning to buy some other material we need for our front door. I will definitely not be visiting any other store in the future. Gem Windows and Doors is a diamond!

Approximate cost of services:
$0.00
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Company Response

We would like to thank you for taking the time to write a review, we appreciate your kind words.

We are a family business and treat everyone like one us. Happy to hear that we were able to help you and look forward to working with you again.

Regards,
TEAM GEM!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 60 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source ...
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