My wife and I came in looking for a replacement hinge lock for a casement window in our townhouse. I wasn't in a good mood because the first few places we tried weren't helpful. Well, that soon changed; Melissa greeted us like long lost family members and made us feel comfortable right away. The part we needed was so small it's not something Gem normally sells, but Jim found what we needed and simply gave it to us -- he wouldn't let us pay. We were very impressed with that, and are now planning to buy some other material we need for our front door. I will definitely not be visiting any other store in the future. Gem Windows and Doors is a diamond!
- Approximate cost of services:
- $0.00
- Company Response
We would like to thank you for taking the time to write a review, we appreciate your kind words.
We are a family business and treat everyone like one us. Happy to hear that we were able to help you and look forward to working with you again.
Regards,
TEAM GEM!