Drain Works Plumbing

I was feeling a little panicky when I discovered a pipe in my basement was leaking and in half a day the drips almost filled a pail. On trying the yellow pages, DrainWorks was the first human response that I received, and the receptionist was so courteous and helpful that I immediately felt half my problems were over. The plumber, Philip Burns, arrived later that day at the specified time, and took great care to explain exactly what needed to be done and to offer his advice based on knowledge and experience. As far as I can tell, he did an excellent job and I feel satisfied.

Very pleasant response on the telephone. Confirmation by phone when the plumber would arrive. Timely response and excellent service from Jeremy. A couple of options were suggested with varying prices. I would certainly recommend this company.

Our bathtub backed up and I was really worried that our one and only bathroom was going to be out of commission for a while. I called DrainWorks and was thrilled that they could send someone out within a few hours. Jeremy H. came and investigated. He thoroughly explained the problem and the repair process and within a very short time, the drain was cleared. He even cleaned up the mess that the backup left in the tub. We will definitely use DrainWorks again.

Big, friendly Jeff came and fixed problems I had and one I didn't know about. My husband was home and agreed to pay the cost for the replacement of the two faucets. He was surprised by the estimate but agreed to it. Jeff explained since I had purchased the faucets myself, the warranty only applied to labour which was fine with me. A previous plumber had just about doubled the cost of a fixture that they had supplied and installed and I was not happy to find that product in [competitor name removed--Ed] at a substantially lower cost. Jeff also costed out replacing the drain in the bathroom sink before he did the work because he anticipated a problem with it due to age and showed us how corroded it was. The outdoor tap and shut off valve was a tricky operation for him to do because of space constraints. He advised on that to upgrade the pressure to the house needed to be started with City Hall or it would be a useless upgrade. He explained and wrote out the instructions for the garden shut off valve clearly and I appreciate that its in writing. I wish I had time to pick his brain about other drain/pumbing issues but there were other contractors in the home and I was distracted. He installed the laundry faucet the way it was done previously although the fixture said it had to be drilled into the concrete wall (it was more difficult for him to do it the way I wanted it). My husband didn't like the amount he had to pay for this work but he can't do it himself. Jeff also gave me tips on the fancy shmancy single faucet replacement upkeep. Very pleased with his work. Also, he removed the old fixtures and returned my sprayer attachment when I called Drainworks. Very pleased with the work done. Thanks Jeff

Jeff from Drainworks came exactly on time and replaced our kitchen faucet which was dripping and difficult to turn off. At my husbands request he also removed an instant hot water box which was located underneath the sink. Jeff stated that the turn off valve was iffy for the hot water box and that he might have to also remove the faucet as well if it leaked. The box was removed and everything seemed ok. The next day I found the laundry room floor soaking wet as a result of a leak from the turn off valve. My husband stopped the leak by turning the valve tighter. It was disappointing that it had not been checked more carefully. We also had a problem with the taste of the water from the new tap. It tasted metallic and only after two calls to drainworks did we get advice to run the tap for a time to clear things up.

sewage was backing up and "water" was coming up the drains in the basement. Somebody came (with a camera) and suggested the problem was at the base of the stack and we should dig there and replace part of the stack, etc. $3,000. Strange thing was that the water was backing up downstream from the stack!! Somebody else snaked it and we got partial results, but needed a permanent solution. Friends recommended Drainworks. Mike Dunn and his team came and took the time to really investigate what was going on. They guide me through their investigation, showed me what the problem was on the camera (tree roots) and where (outside the house!). He gave me an estimate, and after I tried to get other estimates, I called him and contracted the work. Mike and his team were very carefull when they got in the house, protecting floors, & doors when they put equipment inside the house. They also helped me with the application for the city grant, told me when to call the city inspector ... unbelievable. The work was done as agreed, when it was agreed, and it costed me what they told me it was going to cost me. Excellent service

On February 18, 2010 I had some plumbing work done by Chris [last name removed-- Ed] of
DrainWorks. On the previous day I had called and was given a time of
between 8 and 11 am. On the morning of February 18 there was a caution
call that the plumber was running late. He arrived after 1 pm and was
finished before 3 pm.
There were three what I considered small problems.
1 A leaking shutoff valve in the bathroom.
2 A leaking laundry sink tap.
3 A toilet running, not sealing when flushed and refilling, the toilet
tank leaking.
The work took less than 2 hours for a total cost of $639.95. I found the
cost excessive.
I have no complaints regarding the quality of the work. There have been
no problems since the repair.

Responded quickly to my initial call. They temporarily cleared the drain (no charge) and were able to start the real/big job within 1 day. They were clean, friendly, respectful and did a great job, I would recommend them to anyone.