On February 18, 2010 I had some plumbing work done by Chris [last name removed-- Ed] of DrainWorks. On the previous day I had called and was given a time of between 8 and 11 am. On the morning of February 18 there was a caution call that the plumber was running late. He arrived after 1 pm and was finished before 3 pm. There were three what I considered small problems. 1 A leaking shutoff valve in the bathroom. 2 A leaking laundry sink tap. 3 A toilet running, not sealing when flushed and refilling, the toilet tank leaking. The work took less than 2 hours for a total cost of $639.95. I found the cost excessive. I have no complaints regarding the quality of the work. There have been no problems since the repair.
- Approximate cost of services:
- $639.95
- Company Response
**Thanks Toronto Downtown** We're glad that you were satisfied with the quality of our work on the items we serviced in your home. However, it's important we clarify a few other issues you brought up; you are correct in saying we arrived later than originally anticipated, but we did provide you with a discount as a result of our being late for the appointment(in addition to a phone call in advance advising as such). In regards to the duration of the call, Our GPS unit indicated or plumber was there from 1:45pm - 4:45pm, for 3 hours, not 2 as stated. As for the cost of the items we did for you, it was $535 +gst for parts and labor prior to the assessment. We had explained to you on the phone when booking the call, that our plumber would assess the situation and then provide you with exact, to the penny pricing before any work at all was done, so you would know precisely what the cost was for all items you wished to have serviced. If this was excessive to you, there was certainly no obligation to agree to the price or to us beyond our assessment.