Drain Works Plumbing

For the third time since we bought our 80+ year old home, we had to call a plumber. The first time was a bit of shock - the day we took possession of the home, sewage starting backing into our basement. Being first time home-owners, we did not know who to call. We now no longer have to think about it - we just call Drainworks. They're 3 for 3 for us.

Firstly, they are very courteous and knowledgable on the phone. Excellent first-point-of-contact customer service. The "window" they give you in terms of when they will arrive is reasonable, and they follow through on their promise to call 30 minutes prior to their arrival to let you know they're on their way.

This time around, our technician was Lou. Similar to the other technicians from Drainworks that have worked on our home, Lou knew what he was doing. He was friendly, took the time to ask questions, assessed the issue, gave an estimate, fixed the problem, then spent some extra time giving some tips and tricks on how to keep the next plumbing call at bay.

We are very happy with the service we receive from Drainworks and would highly recommend them to anyone needing work done.

this is the second time we had drainworks come in for a plumbing repair. both times we had the same service man. Phil (i think?) he was excellent. diagnosed the problem right away and fixed both issues within an hour. fast, easy and no problems since. we also had a tub drain leaking a couple of years back and that was fixed right away too with no follow up issues. thanks drainworks!

Phil with Drainworks arrived right on schedule on time. Was neat and
tidy and quoted me the price and changed the faucet in the laundry room in very little time. A better quality unit was installed and
the dripping is no more! I would recommend Drainworks to everyone.
Great job Phil. Thanks. Eric.

We replaced an old toilet and had a new one installed. Chris showed up right on time, was very professional and had the job done very fast. We are always going to use and recommend Drainworks. Thank you!

All of the people that we dealt with at DrainWorks were very professional. Mike did a great job explaining the issue to us and the work that would be involved for the fix. He also informed us about the city of Toronto drain grant process, which was a big help. The work was completed neatly and efficiently. We were very satisfied with Mike and the DrainWorks team.

our plumbing is at least 60 years old but Jeff Wright of Drainworks was able to fix our faucets so that our weak hands could finally turn them with no problem.

We've used Drainworks before, always satisfied with their service. Not cheap, but worth the price for peace of mind. Once again they did things quickly and efficiently, and communicated things clearly to us. We will continue to use them and recommend them.

Let me first say, we found DrainWorks on Homestars. After making the appointment, the office called to let me know the plumber was on his way and would be there in about 15 minutes. He showed up right on schedule.

He was able to diagnose the burst pipe I originally called about, was an outside frost free valve that had gotten wrecked by ice this past winter. Being new to this type of an outside valve, he explained to me how the frost free valve works and what I need to do each fall to maintain it. He also recommended adding a shut off on the inside as an extra precaution so the new frost free valve won't burst again. He was very professional in his explanations and recommendations, never pressuring me into unnecessary upgrades.

After I made the original appointment I also found out that the plastic extension piping leading from the outdoor faucet to the deck had burst over the winter. He recommended installing a new outdoor faucet at the back of the house to eliminate the plastic piping the previous homeowner had installed. He was able to install this new faucet during the same visit.

There were no hidden costs in his quote, he showed me his pricing structure up front for both my original request and the new faucet, so I knew exactly how much it was going to cost.

Thank you DrainWorks for your very professional service.

Basement toilet and shower got plugged up on a Sunday. I called Drainworks at 1:30 pm and the technician, Matt, was at my house just two hours later. He was very professional, courteous and completely thorough. Even the folks on the phone at DrainWorks were great. Deinitely a two thumbs up experience.

Drainworks was fast and efficient, but after an initial estimate that was surreal ($300 to re-attach a faucet) it went from bad to worse. Almost $500 later to place a $2 valve I was in shock. The plumber was great and nice and smart, but his company's billing rules were just short of mercenary. I will only call in an absolute disaster. the idea that I was paying a premium because all the parts were on the truck was also not true and I paid another $150 for the plumber to go and buy a part. Great plumber, scary business model. Hire a local and then donate $500 to charity in lieu of calling Drainworks is my advice.